Book a bulky item collection
We can collect bulky waste items from your home. This service is not available for businesses.
Complete our online form to arrange collection of your bulky items. Make sure you read the information on this page if you have not used this service before.
Collections are booked separately for fridges and freezers.
If you want to change or cancel your collection, complete the amendment form found in your booking confirmation email. You must submit the form by 5pm on the working day before your collection.
We will usually only reschedule a collection once.
If you cancel your collection, you must tell us at least two working days before the collection date to be eligible for a refund. For example, you would need to cancel a collection booked for Tuesday by the end of the preceding Friday.
The following bulky items can be collected:
- Household waste items that are too big for the bin and can be safely lifted by two operatives, for example furniture and electrical appliances
- Printers and computers
- Small electrical items for recycling
- Free standing glass sheets or panes. For example, table tops, mirrors - these must be wrapped to allow for safe transit
A separate process is in place for fridge and freezer collections.
There are some general rules around what we cannot collect:
- Any items that you do not list on your booking form
- Anything that cannot be safely lifted by two operatives
- Any item over 6ft long that will not fit into the collection vehicle - items over 6ft, like a sofa, can be broken down into smaller pieces. If you cannot do this, you may want to consider using another service
- Any items our operatives deem a significant risk to health and safety, or harm to the environment
There are some specific items we cannot collect:
- Commercial or industrial waste
- Ink cartridges or printers with ink cartridges in situ
- Broken fluorescent light bulbs or tubes
- Earth, stones, concrete and soil
- Hazardous waste such as clinical waste or asbestos
- Calor gas, gas cylinder, butane and propane bottles or oxygen bottles - some gas bottles can be taken to Townmead Road and disposed of safely
- Motor vehicle parts
- Oil or liquids
- Waste from construction, demolition or preparatory works - for example, rubble, plasterboard, fitted kitchen units, bathtubs, carpets, doors. Small quantities from domestic sources can be taken to Townmead Road. For larger amounts, you should use a registered waste collection company or hire a licensed skip
When you book a bulky item collection, we can collect other small waste electrical items for recycling for free.
Find out more about recycling your electrical items, including what we can and cannot collect.
Our standard charge covers a single collection of up to five bulky items. There are extra charges for additional items. You will need to make payment when you place your booking.
Collection charges are discounted for residents aged over 60.
We offer limited free collections for residents on a low income who can provide evidence they are receiving any of the following:
- Job Seekers Allowance
- Income Support
- Pension Credit Guarantee Credit
- Employment and Support Allowance
- Universal Credit
- Housing Benefit
|Cost for up to five items
|Price per additional item
|Maximum collections per financial year
5 - additional collections are charged at full price
|2 - additional collections are charged at full price
You can select from several collection dates. All of these dates will fall on the weekday after your usual household waste and recycling collection. For example, if your usual collection is on a Tuesday, your available bulky item collection dates will all be on a Wednesday.
Your collection will be made between 7am and 4pm on the day you select. We cannot give you a specific time slot.
You do not need to be at home when your collection is made.
Failed collections or no shows
If you have not put your items out when the collection is attempted, this will result in a failed collection. You will not be eligible for a refund, and you will need to book and pay for another collection.
If collection operatives do not turn up on your collection day by 5pm, call us the following morning on 020 8891 1411. Leave your items where they are, making sure they are not causing an obstruction.
If possible, all items should be contained in bags, boxes, or sacks.
You should leave your items for collection where they are clearly visible in your front garden, if you have one.
We cannot collect items from inside your property. If you need help moving items outside, you should make these arrangements before your collection date.
Collection crew will not contact residents, porters or concierges to locate or collect bulky waste.
Leaving items on the highway
If you do not have a front garden or other open and accessible area, you can place your items on the public highway. The items should be next to your property's entrance and not causing an obstruction.
You must only place items on the highway after 8.30pm on the day before your collection.
Access to gated properties
If you live in a property with secured gate access, please follow these instructions:
- Access codes must be provided for any secured main gates
- You must provide clear instructions and directions to the bin area or location of the items if they are not clearly visible from the gate
- If your secured gate does not use an access code, the gate should be left unlocked, or items should be placed outside the gate for collection
- There must not be a locked second gate or door with a code
- If collection crew cannot access the gates this will result in non-collection and no refund will be made
Collections from blocks of flats
If you live in a block of flats, your items must be placed by the bin shed area or your communal bin collection point.
Updated: 19 December 2023