Book a fridge or freezer collection

We can collect fridges and freezers from your home. This service is not available for businesses.

Book your collection

Complete our online form to arrange collection of your fridge or freezer. Make sure you read the information on this page if you have not used this service before.

Start my booking

Changing your booking

If you want to change or cancel your collection, please call us on 020 8891 1411. 

In most cases we will only rebook a collection once.

Refunds

If you cancel your collection, you must tell us at least two working days before the collection date to be eligible for a refund. For example, you would need to cancel a collection booked for Tuesday by the end of the preceding Friday.

What we cannot collect

We are unable to remove American style or side by side fridge-freezers due to their size and weight.

We also cannot collect any items that you do not list on your booking form. Make sure you clearly specify what you want collected as this is what will be on the collection crew's worksheet. 

Small electrical items

When you book a collection, we can collect other small waste electrical items for recycling for free. 

Find out more about recycling your electrical items, including what we can and cannot collect.

Charges

Our standard charge covers the collection of one fridge or freezer - you can book up to three in a single collection.

You will need to make payment when you place your booking. 

Discounted and free collections

Collection charges are discounted for residents aged over 60.

We offer limited free collections for residents on a low income who can provide evidence they are receiving any of the following:

• Job Seekers Allowance
• Income Support
• Pension Credit Guarantee Credit
• Employment and Support Allowance
• Universal Credit
• Housing Benefit

If you believe you qualify for a free collection, call us on 020 8891 1411.

Fridge and freezer collection charges 2024/25

Type	Price for one item	Maximum collections per financial year
Full price	£67	No limit
Over 60s	£23.70	2 - additional collections are charged at full price
Low income	Free	1 - additional collections are charged at full price

How collections work

You can select from several collection dates. All of these dates will fall on the weekday after your usual household waste and recycling collection. For example, if your usual collection is on a Tuesday, your available bulky item collection dates will all be on a Wednesday.

Your collection will be made between 7am and 4pm on the day you select. We cannot give you a specific time slot.

Failed collections or no shows

If you have not put your items out when the collection is attempted, this will result in a failed collection. You will not be eligible for a refund, and you will need to book and pay for another collection.

If collection operatives do not turn up on your collection day by 5pm, call us the following morning on 020 8891 1411. Leave your items where they are, making sure they are not causing an obstruction.

Preparing your collection

You should leave your fridge or freezer for collection outside at the front of your property where they are clearly visible, but not on the public highway.

Fridges and freezers should be empty and clean, as we may store them. Any door locks and latches must be disabled as a child or animal may become trapped inside.

We cannot collect items from inside your property. If you need help moving items outside, you should make these arrangements before your collection date.