We have a duty to provide housing if:
We use a variety of schemes to accommodate those who are eligible.
You would be responsible for the weekly rent in each accommodation type. If no local accommodation is available you may be placed outside of the Borough.
You will need to make an appointment to speak to us about your situation.
If we have reason to believe that you are eligible (including being homeless and in priority need), we have a duty to provide you with accommodation until we have concluded our enquiries.
Should we then accept a continuing duty towards you and your household, we may offer alternative suitable accommodation.
To arrange an appointment contact us by:
Telephone: 020 8891 7409 (Monday to Friday 9am to 5pm except Wednesday 1pm to 5pm)
Or you can write or visit us at:
Housing Options Team
44 York Street
If you have a problem with your temporary accommodation, please follow the guidance below. If you are unable to resolve the problem using this guidance please contact your caseworker for further help.
Housing association tenants must contact their housing association about repairs.
Speak to the owner or manager first as they may be able to deal with your complaint. We make regular visits to the bed and breakfast properties we use to ensure they meet legal standards.
Contact the hostel warden to discuss your complaint.
Call us on 020 8891 7442 to discuss any problems or arrange for repairs.
We may be able to arrange for the collection, storage and delivery of your furniture, but you will need to pay for the service. Your caseworker can tell you more about the costs.
If you do not have furniture your casework can refer you to Richmond Furniture Scheme. You will be responsible for the costs of furniture.
If you get certain benefits you can apply for a Budgeting Loan which can be used to pay essential things like furniture.
To report a repair in your temporary accommodation contact us by:
Telephone: 020 8891 7545
Monday to Thursday 9am to 5.15pm (Friday 9am to 5pm)
If you need any help or have any questions or comments, please contact the Housing Provision Section.
44 York Street
Telephone: 020 8487 5454
Updated: 25 January 2018