Debt and money advice

A range of financial help is available, as well as information and guidance.

Help with rent and Council Tax

Find out how we can help you if you're struggling to pay Council Tax.

You can claim Housing Benefit to help with paying your rent. If you already receive Housing Benefit, you can also apply for a Discretionary Housing Payment.

Read GOV.UK's guide to benefits for an overview of other benefits you may qualify for.

Mortgage advice

If you are concerned about paying your mortgage there are a range of options which may help, such as government schemes or renting out your home.

Housing grants

Find out about help on offer to meet household costs.

Keeping warm

Get help with making energy saving improvements to your home, and financial support to stay warm at home.

Local Assistance Scheme

In an emergency, you can apply to the Local Assistance Scheme for a grant.

Debt Fairness Charter

Our charter sets the tone for how all of our services should operate when dealing with our residents and businesses who owe us money and are struggling to pay.

• Read the Debt Fairness Charter - page 16

Independent advice

• The Money Advice Service offers free and impartial money advice, set up by the government
• The Moneymadeclear service has impartial information and guidance about your finances. It's part of the Consumer Financial Education Body (CFEB)
• The Debt Advice Foundation is a registered national debt advice and education charity offering free, confidential support and advice to anyone wanting to get out of debt. Because they are a charity, the advice they give you is impartial and based on what is best for you
• The StepChange Debt Charity provides free and impartial debt advice, both online and over the telephone. Call freephone 0800 138 1111 or visit Debt Remedy for more information
• Richmond upon Thames Citizens Advice can provide free, independent, confidential and impartial advice