Accessibility statement

This website (www.richmond.gov.uk) is run by Richmond Council.

Using this website

We want as many people as possible to be able to use our website. To help achieve this, we:

  • Use clear, concise, easy to understand text, aiming to always explain unfamiliar terms
  • Structure pages and headings consistently
  • Clearly identify key tasks
  • Use descriptive link texts
  • Ensure good colour contrast between text and background
  • Add alternative text to images, where appropriate

We have also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

As a whole this website is very accessible, but some documents may not be fully accessible to screen reader software.

Also, some of our hyperlinks are not fully accessible as they are just distinguishable by their colour.

What to do if you can’t access parts of this website

Some services give details of the different formats their information is available in:

Adult Social Care and Public Health

If you have difficulty in understanding any of the Adult Social Care publications, and you would like them in a different language or format please call 020 8891 7971 or email adultsocialservices@richmond.gov.uk.

Electoral Services

Electoral Services offer information on voting for people with disabilities.

Registration Services

Registration Services can provide their literature in several accessible formats.

Other services

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please get in touch by emailing customer.services@richmond.gov.uk.

We will consider your request and get back to you within 10 days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website.

If you find any problems that are not listed on this page or think we are not meeting the requirements of the accessibility regulations, contact the Digital Team by emailing web.team@richmond.gov.uk or submitting our website feedback online form.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

See contact details for our services and view our office locations.

You can visit us at the Customer Services to speak to someone in person about most services, and to use our computers to access online services or use our telephones to contact Council departments.

We provide loop hearing systems, and access to lip speakers and signers on request if you visit us to the Customer Centre.

If you are a British Sign Language user, you can use SignLive to contact us through an online professional BSL interpreter from your own device.

When you write to/email us 

We will write to you in a way which is accessible for all and easy to understand. As part of this we will provide information in other formats, where requested, in order to meet a specific need, for example, in Braille, large print and audio.

Technical information about this website's accessibility

Richmond Council is committed to making its website accessibility, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.

We will work to ensure key new documents meet accessibility standards.

How we tested this website

To test www.richmond.gov.uk we use Siteimprove, an automated testing system, to help us monitor and fix usability and accessibility issues as they occur.

The Digital Team also manually review and update the site to maintain any parts that automated testing cannot cover.

What we are doing to improve accessibility

When we update our website we carefully monitor new content to ensure it meets accessibility standards.

We will work to improve the accessibility of documents published on the website. 

On our links that are just identified by colour, we will include an additional visual cue so when users point to the hyperlink with their mouse or move keyboard to focus they will be able to identify the link.

Date of statement

This statement was published on 29 November 2019. 

Updated: 29 November 2019