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Civic Centre, 44 York Street, Twickenham TW1 3BZ  

Our reception is open Monday to Friday 9am to 5pm on an appointment-only basis for parking, Housing Benefit and Council Tax queries.

We urge customers to make full use of our online services.

Make an enquiry Report a fault Make an appointment 

Contact us by telephone

Customer Services: 020 8891 1411 

Adult Social Services: 020 8891 7971
Housing and Homelessness: 020 8891 7409
Children and Family Support: 020 8547 5008
Council Tax /Housing Benefit: 020 8891 1411
COVID-19 Community Hub: 020 8871 6555

See other contact numbers.


020 8831 6001 (Monday to Friday 9am to 5pm)

Out of hours emergency only

Telephone: 020 8744 2442

Contact us by post or in person

View Civic Centre location on map.

If dropping off documents, you can use the post box at the main entrance. This includes Council Tax and Benefit proofs. 

To visit you will need to make an appointment.

Complaints, compliments and suggestions

 Leave a compliment, comment or suggestion Make a complaint

Corporate customer standards

What you can expect when you contact us.

Unreasonable Customer Behaviour Policy.

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Updated: 04 October 2021