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Contact us

Civic Centre, 44 York Street, Twickenham TW1 3BZ  

Our reception is open Monday to Friday 9am to 5pm on an appointment-only basis for parking, Housing Benefit and Council Tax queries.

We urge customers to make full use of our online services.

Make an enquiry Report a fault Make an appointment 

Contact us by telephone

Customer Services: 020 8891 1411 

Adult Social Services: 020 8891 7971
Housing and Homelessness: 020 8891 7409
Children and Family Support: 020 8547 5008
Council Tax /Housing Benefit: 020 8891 1411
COVID-19 Community Hub: 020 8871 6555

See other contact numbers.


020 8831 6001 (Monday to Friday 9am to 5pm)

Contact us by post or in person

You need to make an appointment to visit in person.

If dropping off documents, you can use the post box at the main entrance. This includes Council Tax and Benefit proofs.

View Civic Centre location on map.

Out of hours

How to get in touch with us outside of normal working hours.

Complaints, compliments and suggestions

 Leave a compliment, comment or suggestion Make a complaint

Corporate customer standards

What you can expect when you contact us.

Unreasonable Customer Behaviour Policy.


For information on why we collect personal information, how it is used and shared, how long it is kept, how we protect it and the legal basis for collecting it, see our privacy notice.

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Updated: 03 May 2022

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