Civic Centre, 44 York Street, Twickenham TW1 3BZ
Our reception is open Monday to Friday 9am to 5pm on an appointment-only basis for parking, Housing Benefit and Council Tax queries.
We urge customers to make full use of our online services.
Contact us by telephone
Customer Services: 020 8891 1411
Adult Social Services: 020 8891 7971
Housing and Homelessness: 020 8891 7409
Children and Family Support: 020 8547 5008
Council Tax /Housing Benefit: 020 8891 1411
COVID-19 Community Hub: 020 8871 6555
020 8831 6001 (Monday to Friday 9am to 5pm)
Contact us by post or in person
You need to make an appointment to visit in person.
If dropping off documents, you can use the post box at the main entrance. This includes Council Tax and Benefit proofs.
Out of hours
How to get in touch with us outside of normal working hours.
Complaints, compliments and suggestions
Corporate customer standards
For information on why we collect personal information, how it is used and shared, how long it is kept, how we protect it and the legal basis for collecting it, see our privacy notice.
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Updated: 03 May 2022