Contact us

Civic Centre, 44 York Street, Twickenham TW1 3BZ  

Our reception is open Monday to Friday 9am to 5pm on an appointment-only basis for parking, Housing Benefit and Council Tax queries.

We urge customers to make full use of our online services.

Make an enquiry Report a fault Make an appointment 

Contact us by telephone

Customer Services: 020 8891 1411 

Adult Social Services: 020 8891 7971
Housing and Homelessness: 020 8891 7409
Children and Family Support: 020 8547 5008
Council Tax / Housing Benefit: 020 8891 1411
COVID-19 Community Hub: 020 8871 6555
Single Point of Access: 020 8547 5008
Young people who are not in education: 020 8547 6989
Youth Service and Youth Centre enquiries: 020 8547 6920
Free school meals: 020 8547 5448
Fostering: 020 8547 5355
Family Information: 020 8547 5215
Enquiries from childcare providers: 020 8547 5215
Early Years enquiries - schools, nurseries, childminders: 020 8547 5215
Early Education Funding (EEF) and free childcare: 020 8547 5215
Safeguarding / Child protection: 020 8547 5008
Adoption enquiries: 020 7525 1746
Disabled Children's Team: 020 8547 6595
Way2Work Team: 020 8831 6353
SEND School Transport Team: 020 8547 4708
Education Welfare Service: 020 8487 5005
Special Educational Needs Team: 020 8547 5872
Integrated Services for Disabled Children: 020 8547 6527
Youth Resilience Team: 020 8547 6920

See Achieving for Children for more AfC contact details

See other contact numbers.

Textphone

020 8831 6001 (Monday to Friday 9am to 5pm)

Contact us by post or in person

You need to make an appointment to visit in person.

If dropping off documents, you can use the post box at the main entrance. This includes Council Tax and Benefit proofs.

View Civic Centre location on map.

Out of hours

How to get in touch with us outside of normal working hours.

Complaints, compliments and suggestions

 Leave a compliment, comment or suggestion Make a complaint

Corporate customer standards

What you can expect when you contact us.

Unreasonable Customer Behaviour Policy.

Privacy

For information on why we collect personal information, how it is used and shared, how long it is kept, how we protect it and the legal basis for collecting it, see our privacy notice.