Feel Good Fitness members

COVID-19 update: January 2021 lockdown

In line with the Government’s latest announcement of a national lockdown, from Tuesday 5 January all of our Sport and Fitness Centres remain closed, including the outdoor pool at Pools on the Park. Any existing customer bookings will be cancelled and credits placed on accounts for payments that have been made. Memberships remain on hold and no further payments are currently being taken.

Find out more about memberships, payments and enquiries.

The information on this page is for existing Feel Good Fitness members.

Thinking of joining? Find out more on our memberships page.

User guide

Existing Annual and Direct Debit members

Members of Whitton Sports & Fitness Centre and Hampton Sports & Fitness Centre

Your memberships remain on hold and no further payments are being taken. You will be given written notice of any planned reactivation (if on a monthly membership).

Direct debit members are asked not to cancel direct debit instructions at their banks, as this will prevent direct debits from reactivating at a later stage. If you are an annual member, the closure period will be added on to the end of your existing membership.

Members of Shene Sports & Fitness Centre, Pools on the Park and Teddington Pools & Fitness Centre

As a result of the second national Covid-19 lockdown, all Direct Debit payments made for November will be credited for the month of December and all Annual Memberships will be extended by one month.

Direct debit members are asked not to cancel direct debit instructions at their banks, as this will prevent direct debits from reactivating at a later stage.

Freeze your membership

If you wish to freeze your membership, please submit your request by email to membershipadmin@richmond.gov.uk before the 15th day of the month.

Cancel your membership

  • If you wish to cancel your membership, please submit your request using our online cancellation form before the 15th day of the month
  • If you have changed your bank details or have already cancelled at the bank and wish to continue to use the service, then a membership advisor appointment will be required to re-instate your membership. This can be arranged by emailing membershipadmin@richmond.gov.uk.

Cancel membership

Membership offer terms and conditions

A membership offer cannot be used in conjunction with any other offer. The membership offer must be activated within the promotional dates advertised. A joining fee must be paid.

Annual memberships are non-refundable and cannot be transferred.

Change your membership

To change your membership please email us at membershipadmin@richmond.gov.uk. Payment may be required if you are upgrading.

Change your bank details

To change your bank details please email us at membershipadmin@richmond.gov.uk.

Change my address/contact details

Please email membershipadmin@richmond.gov.uk.

Haven’t received your membership card

The Richmond Card is the membership card that we use. If you already had a Richmond Card this will have been updated.

If you do not have a Richmond Card then a new card will be requested. This takes around seven working days to arrive.

If after seven working days you still haven’t received your card, email membershipadmin@richmond.gov.uk.

Contact

For any other queries relating to your membership contact the Membership Admin team by:

Email: membershipadmin@richmond.gov.uk

Updated: 21 December 2020