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Renew a resident parking permit

Steps to take

  1. Before you start
  2. What you will need
  3. Submit your renewal and pay
  4. What happens next
  5. When you get your permit
  6. What to do with your old permit

1: Before you start

A permit can only be renewed if it is for the same:

  • Name and address
  • Controlled Parking Zone; and
  • Vehicle (if originally issued for a specific vehicle)

If any of the above has changed you will need to apply for a new permit.

The quickest and easiest method is to renew your permit online.

If your permit is linked to a Richmond Account, you will be sent a reminder email, at least one month before your permit expires.

If you do not have a Richmond Account (or your permit is not linked to your Richmond Account), you will be sent a reminder by post, at least one month before your permit expires.

If you have a valid parking permit, you can log in to your Richmond Account and follow the on-screen instructions to link it.

Equalities Act 2010: should you have a disability and require a reasonable adjustment to complete either making a payment or an application for a parking permit, please call 020 8891 1411.

2: What you will need

Before you begin your application you will need to ensure you have:

Received a renewal email

If you were sent an email you should then login to your account to renew.

Or received a renewal letter

If you received a letter you will be asked to enter some of the details from it:

  • Your 13 digit reference number*
  • Your vehicle registration number
  • Your postcode

*If this code does not work your permit may have expired. If this is the case you will need to complete a new application.

3: Submit your renewal and pay

You will need a valid credit or debit card in order to complete your renewal online.

You can renew your permit for a period of 3, 6 or 12 months. To find out how much you will need to pay for your permit, visit resident parking permit costs.

Twickenham (R) and North Kew event zone permits are free of charge and do not require a payment.

Failed payments

Bounced cheques or failed card payments due to insufficient funds will invalidate any permit(s) issued and will incur a £10 administration fee. 

4: What happens next

You should receive your new permit by post within 10 working days. If you have not received your permit after this time, you can contact us on 020 8891 1411 during office hours, or email

5: When you get your new permit

Each new permit will be issued with a protective cover. This should be affixed to the inside of your windscreen on the passenger side. The permit must always be displayed so that it is visible. Failure to do so could result in a Penalty Charge Notice (PCN).

Read our guide to find out how to use your resident parking permit.


Your permit letter will include a printed tear-off receipt. There is also an option to receive a receipt by email on the online renewal form.

6: What to do with your old permit

Once you receive your new permit, it is important that you no longer display the old permit in your vehicle. You do not have to return the old permit to us but we advise you to remove the old permit from your vehicle immediately, and write the word 'Void' across the front. You can then dispose of the old permit.

Updated: 16 October 2023

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