Controlled Parking Zone consultation process

How we consult on Controlled Parking Zone (CPZ) requests.

Parking consultations

The introduction of a Controlled Parking Zone (CPZ)/Parking Scheme, or changes to an existing CPZ/scheme, are usually considered in response to demand from local residents and businesses.  Any proposal would require a demonstration that it has widespread support among local residents, for example, in the form of a petition which clearly indicates what action residents would like us to take. The petition would need to be signed by a minimum of 51% of the households directly affected (usually a minimum of two interconnected roads).  Should such a petition be received, a request will be made for the appropriate approval to carry out a review, along with officer recommendations, so that all relevant matters can be considered including whether the resources required to progress the proposal are justified.  If approval to proceed is obtained, part of the process would include a consultation with local residents and businesses.

Further information on how to carry out your own consultation/compiling a petition can be found on our Petitions page and our Make a transport suggestion or request page.

Legislation requires that we have regard to various factors in deciding on whether an area should have a CPZ introduced. These include the views of owners and occupiers of properties but also the need for maintaining the free movement of traffic including public service vehicles, reasonable access to premises and the effect on the amenities of any locality affected. There may also be other matters which appear to us as being relevant which we are obliged to consider.

Consultation process

We produce a letter, questionnaire and area plan delivering it to every property in the consultation area.  In our consultation documents, we provide all the relevant information relating to parking controls, including costs and ask a series of questions, the responses to which will help us decide whether a scheme should be introduced and how it will operate.

The wording and layout of the consultation documents is developed in discussion with the Council’s Community Engagement Team and ward councillors, and input may be sought from local residential groups/amenity groups prior to finalisation of the documents.

Response rates

We aim to obtain a good response to our consultations, and try to make it easy and convenient for everyone to respond by providing a postage paid return envelope and an option to complete the survey online.  We compile the results that show the individual responses from each household and business to determine the views expressed by you and / or your neighbours. This enables us to accurately define the areas where there is support for the introduction of controls and those areas where there is not. You can be assured that your responses remain confidential and are not available for individual scrutiny.


As with all our consultations we would wish to receive a good response, including those from businesses. Our engagement with local representatives helps to make businesses aware of the process.  The analysis of the questionnaire and comments also helps us to ensure that the design of a proposed zone most accurately reflects the desires of the community, such as determining the appropriate operational days / hours of a scheme, provision of parking bays and the roads that are to be included.

Consultation results

The results of each consultation will be analysed both for the overall area and on a street-by-street basis, meaning that a CPZ could be introduced over the whole area if widely supported, or in some streets and not others, if appropriate. When examining the results we will take into account the response rate, the level of support and whether the streets involved would form a coherent zone area. We try to ensure that zone boundaries are clear so that any confusion can be avoided.

The introduction of parking controls in one street often results in displacement parking problems in adjacent streets, as commuters and other motorists may move their cars to the nearest road where parking is unrestricted. Consequently, we consult over a wider area than that in which there are known to be current parking difficulties. Single roads are unlikely to be suitable for a new CPZ, but they can be considered if they are contiguous to an existing CPZ.

To ensure that the results accurately reflect the wishes of those who have no alternative but to park on the road and who are directly affected by parking controls, the Council aims for consultation results to achieve over 50% support among respondents, rather than households, which was the applied criteria prior to September 2018.  The Council will also consider the response rate to a consultation as it decides whether a scheme can be progressed to implementation

View the Cabinet report (Item 46) detailing policy changes

Reporting on the consultation results

The results of parking consultations, are considered by the Council for approval.

For parking controls to be introduced, we will consider the views of residents and businesses, as detailed above. However, customer feedback is not the single deciding factor.  All relevant factors will be considered before arriving at a decision.

Residents and businesses are informed of the results of the consultation exercise and the decision made by letter. Updates on each consultation and details of the consultation results and decision can always be found on our parking reviews page.

We aim to receive a good response from each community on these consultations. If considered necessary, we may carry out a further consultation in the area or part of the area to ensure that we have a sufficient level of feedback from a community before we decide on whether to progress a scheme.

Order making and implementation

CPZs are introduced under the Road Traffic Regulation Act 1984 as amended and legally require Traffic Management Orders (TMOs), which designate the permitted parking places and yellow line waiting restrictions.  In certain roads or areas (especially no-through roads), it is also possible to designate 'Permit parking areas', which require fewer lines and signs. We must undertake a consultation with statutory consultees, advertise the proposals in the Richmond and Twickenham Times, on-street and on our website, and have regard to any objections before making the order.

The advertisement provides a statutory 21 day consultation period in which representations can be made. Representations to the TMOs are reported to the Transport and Air Quality Committee who will make the decision on whether to implement a new CPZ.

The complete process, from consultation to zone implementation, generally takes between six and eighteen months.  The process takes time as once a final scheme has been designed and approved, we are required to consult the police and emergency services about our proposals, advertise and make the TMO, manufacture and install parking signs, as well as road markings.


We aim to review all new CPZs after approximately six months of implementation to assess the effectiveness of the scheme and to establish if changes are deemed necessary.  Uncontrolled areas adjacent to a new CPZ may also be consulted at this time.

Experimental trial CPZs/parking schemes

Certain schemes may be implemented by way of Experimental Traffic Orders.  This approach provides an initial period of six months of operational experience of the scheme, as well as for representations to be made.

Updated: 9 October 2019