Tell us you are moving into the borough

If you are new to the borough you need to let us know so we can set up your Council Tax account.

Before you start

This process is for setting up your Council Tax account with us. It also covers setting up certain discounts, Direct Debit payments, and ebilling as required.

This form is for new owners or tenants only. Landlords and managing agents should complete the change of tenant form.

You will need 

Ensure you have the following details ready: 

• Address details
• Completion/tenancy start dates
• Moving dates
• Your bank details, if you wish to set up Direct Debit payments 

We will create a Richmond Account for you as part of this process. An account allows you to manage your services easily online.

Already have a Richmond account? Log in and tell us you are moving in.

Don't want a Richmond Account? You can set one up at any time. Continue to Tell us you are moving in.

After you've registered

Once you have submitted the form you will receive an email confirmation.

We will aim to create your account within 20 working days.

Next steps for new residents

After completing the form, there are a few important steps you can take to get set up in the borough.

• Register to vote to ensure you are added to the electoral register
• Apply for a Council Tax reduction if you are on a low income or receive benefits
• Apply for a parking permit if your home is in a Controlled Parking Zone
• Apply for a School Street exemption if your home is in a School Street and you need to drive during restricted times
• Apply for a traffic reduction scheme exemption if your home is within the Burtons Road, Hill View Road, North Worple Way or Rivermeads schemes

Start my registration