Richmond.gov.uk
My Account
  1. Home
  2. Services
  3. Adult social care
  4. Social care training
  5. Making Every Contact Count (MECC) training

Signposting to relevant services after MECC training

During or after a MECC conversation, you may wish to signpost residents to the local services listed on this page.

In addition, MECC Link London provides details of a wider range of lifestyle services.

Active travel

Find out about services that promote active travel within the borough.

Richmond Council cycle support

Online support to help plan your journey with TFL’s journey planner, including a free cycle guide for Richmond, bike hire, tracking your cycling, cycle help to buy schemes, cycle security and safety.

Find out about cycling in Richmond.

Dementia awareness

Find out about services for those living with dementia within the borough.

Community Independent Living Service (CILS)

Providing information and advice, wellbeing activities and social and practical support.

For further information, contact CILS by:

Alzheimer's Society (Richmond)

For people in Richmond with dementia and their carers, offering regular weekly calls. They can provide information about dementia and related issues by email or post, and peer support meetings via Zoom.

Contact Alzheimer's Society by:

Dementia Services Directory

A valuable resource giving information on local and national dementia support services and resources. It also provides a prompt for when you start to think and talk about what matters to you to live well with dementia. It may help you to discuss and consider your wishes and plans for the future.

View the Dementia Services Directory and additional information

Disability support

Find out about services for those living with a disability within the borough.

Richmond AID

Support for disabled people and people with long term conditions to receive or apply for disability benefits:

Contact Richmond AID by: 

Middlesex Association for the Blind (MAB) sensory deprivation support

Providing support for people with a visual impairment to help them to lead full, active and independent lives.

Contact MAB by:

  • Telephone: 020 8423 5141. Monday to Friday from 9.30 am to 4.30pm
  • Email: info@aftb.org.uk

Falls prevention

Find out about fall prevention services available in the borough.

Healthy weight conversations

There are a number of services available in the borough for those who are looking for a healthier lifestyle. 

Homelessness and health

If individuals or households are facing a housing crisis, including potential eviction, the priority should be to contact the Housing Information and Advice team.

Loneliness and isolation

Find out about loneliness and isolation services within the borough.

Community Independent Living Service (CILS)

Providing information and advice, wellbeing activities and social and practical support.

For further information, contact CILS by:

Mental health

Find out about mental health services available to you within the borough.

Urgent support for mental health

If you, or someone you are supporting needs help for a mental health crisis or emergency, you should get immediate expert advice and assessment.
 
For further information follow the links below:

The Listening Place

The Listening Place offers face-to-face support by appointment for those who feel life is no longer worth living. For further information contact:

Preventing self-harm and suicide in young people

Portus is a safe space dedicated to helping young people and children with mental health difficulties that could develop into self-harm behaviour. Find out more about the Portus service.

Good Thinking

Online resource to help your mental health.

Zero Suicide Alliance

Online training providing a better understanding of the signs to look out for, and the skills required to approach someone who is struggling with suicidal thoughts.

Mental Health First Aid

Online mental health training.

RB Mind Helpline

For anyone concerned about their mental health, providing emotional support, information and signposting and wellbeing advice

To find out more:

RUILS

Online groups catering to individuals with disabilities, long term health and mental health conditions.

Older peoples services

Find out about services for older people available within the borough.

Age UK Richmond - Nightingale service

Support for people at home immediately upon return from hospital to reduce readmission rates.

Contact Age UK by:

Age UK Richmond - Home maintenance service

Help for older people with technology (Zoom, Facetime, etc), online wellbeing and exercise classes, handyperson, gardening, support upon discharge from hospital, information and advice.

Contact Age UK by:

Unpaid carers

Find out about services for unpaid carers available within the borough.

Richmond Carer's Centre

Providing information, advice and support for professionals, carers aged over 18 and young carers living in or caring for someone living in the borough.

Contact Richmond Carer's Centre:

  • Adult Carers Support Team: 020 8867 2380;
  • Young Carers Support Team: 020 8867 2383
  • Alternatively, you can email either team on info@richmondcarers.org

RB Mind

Providing one to one support by phone and online groups for carers of adults with mental health problems.

Contact RB Mind by:

  • Telephone: 020 8940 7384. Monday to Friday from 9am to 5pm
  • Email carers@rbmind.org 

Winter warmth service

We work with Thinking Works to provide a winter warmth service during the winter months. To find out what help is available and who is eligible, visit the winter warmth page.

Up to: Making Every Contact Count (MECC) training

Updated: 06 December 2024

Stay up to date! Make sure you subscribe to our email updates.