Contact Adult Social Care

Our Adult Social Care team can provide information, support and guidance to adults with care and support needs, and those who look after them.

How to contact Adult Social Care

Our team is available Monday to Friday, from 9am to 5pm.

Please contact us using our confidential and secure online enquiry form.

Make an enquiry

Alternatively, if you need help or support from us, you can make a self-referral online.

Make a self-referral

Professional referrals

If you are a professional, please make adult social care referrals online.

Make a referral

Report a care package issue

Care service providers can use our online form to report issues or concerns about care packages.

Other ways to contact us

If you cannot use our online forms you can call or email us:

• Telephone: 020 8891 7971
• SMS Phone: 07860 034792
• Email: adultsocialcare@richmond.gov.uk (only if you cannot use other contact methods)

Emergencies outside office hours

The Adults Emergency Duty team is available Monday to Friday from 5pm to 8am, and 24 hours at weekends and on bank holidays.

Contact the Adults Emergency Duty team on:

• Telephone: 020 8744 2442
• Minicom: 18001 020 8744 9414

British Sign Language

If you are a British Sign Language user, you can use SignLive to contact us.

Further information

You can also download our adult social care information leaflets.

For information on local services please visit CarePlace.