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Report a missed collection

Collection delays - Thursday 13 January

Some waste and recycling collections were not made on Thursday and will be collected first thing on Friday 14 January. View affected roads.

Use this form to report a missed recycling or household waste collection.

To report a missed garden waste collection, call us on 020 8891 1411. 

Before you start

Make sure:

  • Your waste and recycling was placed in the correct location/container/sack by 6am
  • There isn't a tag on your waste or recycling to tell you why it was not collected
  • It's after 4pm on the day of the collection or the rest of the street has been collected
  • You know the correct collection day for your property
  • You have read all the guidance for:

Missed collections can only be reported within two working days of the collection date.

Yellow tag - garden waste

If there is a yellow tag on your garden bin then you should check the guidance about why your garden bin was not collected, and should not report a missed collection.

What happens next

Once reported we will return to your property and collect the missed items within two working days.

If you have an on-going problem with collections at your property please let us know.

Start my report

Short – this form shouldn’t take long to complete

Updated: 14 January 2022

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