Existing commercial waste customers

Find all the information you need as an existing customer, as well as how to order extra sacks and how to report any missed collections.

Report a missed collection

If your commercial waste and/or recycling hasn’t been collected, report a missed collection.

If there is an on-going problem with collections at your properly, contact us so we can investigate further.

Containing your waste

We can offer your business wheelie bins and/or sacks to collect your recycling and general waste.

You must make sure you have the space to put your waste and recycling out for collection and containers are accessible at a safe distance from roads. 

Charges

View our charges for container hire and extra sacks.

Cancel or change your contract

If you would like to cancel your commercial waste subscription, you will need to give us three months' notice in writing. Contact us for more information.

You can request to change your commercial waste and recycling contract. Once we receive your request, we will contact you within two working days to discuss your requirements.

Renewing your contract

We provide a rolling contract. The minimum contract period is twelve months.

Ordering sacks

Before you buy your sacks ensure you are ordering the right sacks for your containers.

One-off collections and events

Alongside our normal collection service, we also provide one-off collections, priced on a case by case basis.

Legal requirements

You must ensure that all commercial waste is managed correctly from the point of production to the point of final disposal. As a waste producer, you are responsible for your waste throughout the whole of this process.