Book with your sports and fitness centre

Lane swimming - group booking

A registered customer may book lane swimming sessions on behalf of a group of non-registered pay as you go customers. Group bookings can be made on the LBRUT Sports App and online bookings website for indoor main pool lane swimming sessions.

Lane swimming sessions in our main pool are 55 minutes in duration and are for adults or children aged 8 years and over, who are competent swimmers. These sessions are for continuous swimming following lane directional signage displayed. Lanes are categorised as slow, medium and fast and can be booked up to seven days in advance

Please ensure you read the description of the lane swim before booking and ensure it is appropriate for all swimmers in your group.

General swim bookings

General (recreational) swim bookings may be made via the LBRUT Sports App, by online bookings website, by calling 020 3772 2999 or in person at the centre up to seven days in advance.

General swimming sessions in our main indoor pool are 55 minutes in duration. The pool can be used for leisure swimming, family entry and general use.

Check our Child Admission Policy (pdf, 196 KB) for ratios for under 8's.

Family swim bookings

Family swim bookings may now be made via the LBRUT Sports App, by using the online bookings website, by calling 020 3772 2999 or in person at the centre up to 10 days in advance for sessions in the Learner Pool at Teddington Pools and Fitness Centre and in the Teaching Pool at Pools on the Park.

Family swimming sessions are 55 minutes in duration and aimed at families with children aged 8 years and under. Check our Child Admission Policy (pdf, 196 KB) for the required ratios. If ratios are not met then admission will be refused. Accompanying adults must be in the pool. Everyone attending these sessions including under 5’s must still be registered and booked to meet our capacity ratios.

When booking a family session in the Learner Pool or general swim in the Main Pool all family members wishing to attend need to be booked and paid for when making a booking online. Find out more about our booking system and how to add household members to your Sports and Fitness booking account​.

Gym sessions

You will need to have completed a Pre-Exercise Questionnaire and attended an induction session prior to booking any gym session. A Fast Track Induction can be booked on the LBRUT Sports App, website or by calling 020 3772 2999. If you wish to book in for a full induction, please call us 020 3772 2999.

Gym inductions are compulsory and include a tour and demonstration of how to safely use each piece of equipment.

Gym sessions do not need to be pre-booked.

How to book 

You must ensure you have registered an online bookings account before booking on the LBRUT Sports App or bookings website.

You can book your class:

• Via the LBRUT Sports App
• Via our online bookings website. View how to book online
• By telephoning the Sport and Fitness Service Phone Hub on 020 3772 2999

Fitness classes

Bookings can be made up to seven days in advance via the LBRUT Sports App, online booking website, by telephone on 020 3772 2999 or in person at the centre.

Due to high demand we strongly recommend that all users pre-book their sessions in advance to avoid disappointment.

Cancel a booking

Non-member 'pay as you go' bookings

If you are unable to attend your booking, please notify us on 020 3772 2999 so that someone else can book the slot.

You will receive a refund in the form of a voucher if more than 24 hours' notice is given. You can use this voucher to re-book another session online, via the app or by calling 020 3772 2999.

All cancellation requests under 24 hours' notice are non-refundable.

Direct Debit and Annual Member bookings

A no-show policy is now in place. To ensure you are not charged, you must either:

• Register your attendance once your arrive at the centre, or
• Cancel your booking via the LBRUT Sports App or web booking portal no later than 2 hours prior to the start time of your booking

View full members no-show policy

Other bookings

Hydrotherapy Pool bookings

Advance bookings can be made up to seven days in advance by calling us on 020 3772 2999 only.

Pitch and court bookings

These can be booked by calling 0203 772 2999.

Swimming lessons

View our Swim School programme information. Enquiries relating to group or private swimming lessons should be sent to swimschool@richmond.gov.uk.

Children's birthday parties

Toddler Fun parties have resumed at Whitton Sports & Fitness Centre and Teddington Sports Centre. All other parties are currently suspended still.

Block bookings

If you regularly book one of our pitches, studio spaces, courts or sports halls every week then why not try a block booking. 

Find out more about block bookings.