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Update on ongoing disruption

Read our update to residents on some of the current issues being faced by our Sport and Leisure team that has resulted in some facilities being closed.

Family Swim bookings

Family Swim Booking may now be made via the LBRUT Sports App, by using the online bookings website, by calling 020 3772 2999 or in person at the centre up to 7 days in advance for sessions in the Learner Pool at Teddington Pools and Fitness Centre and in the Teaching Pool at Pools on the Park.

When booking a family session in the Learner Pool or general swim in the Main Pool all family members wishing to attend need to be booked and paid for when making a booking online. Find out more about our booking system and how to add household members to your Sports and Fitness booking account.

Gym sessions

You will need to have completed a Pre-Exercise Questionnaire and attended an induction session prior to booking any gym session.

Gym inductions are compulsory and include a tour and demonstration of how to safely use each piece of equipment.

Gym sessions do not need to be pre-booked.

How to book 

You must ensure you have registered an online bookings account before booking on the LBRUT Sports App or bookings website.

You can book your class:

Cancel a booking

Non-member 'pay as you go' bookings

If you are unable to attend your booking, please notify us on 020 3772 2999 so that someone else can book the slot.

You will receive a refund in the form of a voucher if more than 24 hours' notice is given. You can use this voucher to re-book another session online, via the app or by calling 020 3772 2999.

All cancellation requests under 24 hours' notice are non-refundable.

Direct Debit and Annual Member bookings

no-show policy is now in place. To ensure you are not charged, you must either:

  • Register your attendance once your arrive at the centre, or
  • Cancel your booking via the LBRUT Sports App or web booking portal within 2 hours of the booking start time

View full members no-show policy

Other bookings

Hydrotherapy Pool bookings

Advance bookings can be made up to seven days in advance by calling us on 020 3772 2999 only.

Pitch and court bookings

These can be booked by calling 0203 772 2999.

Swimming lessons

View our Swim School programme information. Enquiries relating to group or private swimming lessons should be sent to swimschool@richmond.gov.uk.

Children's birthday parties

Toddler Fun Gym parties have resumed at Teddington Sports Centre. All other parties are currently suspended still.

Block bookings

Those who previously held a block booking with us before lockdown are being given priority to re-book their slot again as our Sport and Fitness Centres reopen.

Updated: 08 August 2022

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