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COVID-19: Sports update - November 2021

We are currently following step 4 of the government roadmap. We are also following industry guidance and adopting a cautious approach to the reopening of services.

View the step 4 changes that will be taking place in our sport and fitness centres.

Admissions to our sports and fitness centres are now on a pay as you go basis and all sessions (except Gym sessions) must be booked and paid for in advance. This is to ensure compliance with social distancing rules, to give customers confidence during their visit and to and keep within our reduced attendance allowances. We thank you in advance for helping us to make each visit as safe as possible for our customers and staff.

Gym, swim and group exercise class 

Gym*, swim** and group exercise class bookings can be made up to seven days in advance.

We are pleased to confirm that Family Swim bookings may now be made by phone up to 10 days in advance for sessions in the Learner/Teaching pools at Teddington Pools and Fitness Centre and Pools on the Park. This will enable families to make bookings further in advance and also help free up the phone lines for weekend bookings.

For gym sessions only: You need to have completed a Pre-Exercise Questionnaire and attended an induction session prior to booking any gym session. If you haven't, please contact us at Gym inductions are compulsory and include a tour and demonstration of how to safely use each piece of equipment.

Gym sessions do not need to be pre-booked.

How to book 

You can book your class:

* Before you visit your Sports and Fitness Centre ensure that you have read and understand our guidance for pool, gym and studio users.

**Note that junior and children's swimming sessions can only be booked by phone.

Cancel a booking

Non-member 'pay as you go' bookings

Due to limited spaces, if you are unable to attend your booking please notify us on 020 3772 2999 so that someone else can book.

You will receive a refund in the form of a voucher if more than 24 hours notice is given.

All cancellation requests under 24 hours' notice are non-refundable.

Direct Debit and Annual Member bookings

Due to limited spaces, if you are unable to attend your booking please cancel via the app or website up to two hours before the booking.

Get a refund

Refunds will be available providing you have cancelled within the required time frame. This will be given in the form of a voucher. You can then re-book another session by using this voucher. This voucher can be used online, on the App or over the phone on 020 3772 2999.

Other bookings

Hydrotherapy Pool bookings

Advance bookings can be made up to 7 days in advance by calling us on 020 3772 2999.

Pitch and court bookings

These will only be bookable by phone (once the Sports Centres reopen).

Swimming lessons

Enquiries relating to group or private swimming lessons should be directed to Sarah Harries by email at

Children's birthday parties

Bookings are currently suspended still.

Block bookings

Those who previously held a block booking with us before lockdown will be given priority to book their slot again, once the Sport and Fitness Centres reopen.

Updated: 03 November 2021

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