We can investigate complaints about noise from commercial premises that is seriously affecting your right to enjoy your home.
Please note that we are aware that there are additional people working from home during these exceptional circumstances and that they are more likely to be affected by the operation of construction sites during the hours set out below. We are however not able to prevent sites from operating during the permitted times to prevent disturbance to their neighbours.
Construction work is an essential part of maintenance and upgrades, and can potentially cause disruption and disturbance to surrounding properties. There are a number of codes of practice and guidance on how sites can mitigate noise and dust, however even within this guidance sites may still be noisy and can affect neighbours.
Local authorities have powers under the Control of Pollution Act 1974 to request sites use best practice and where necessary keep noisy works within certain hours. Normally the hours for noisy works are 8am to 6pm Monday to Friday, 8am to 1pm Saturday and no noisy works on Sundays and Bank Holidays.
It is important to understand that this legislation is intended to provide respite to those suffering continuous site noise and is not intended to be used for one-off short duration pieces of work or DIY.
There are occasions where works can and have to happen outside these hours, in emergency situations, for safety reasons or complex activities that once started cannot cease until complete. These hours do not necessarily apply to important infrastructure maintenance such as railway works, highways activities or other emergencies, where other considerations need to be included.
It will be the decision of an officer of the council as to the appropriate use of this legislation given the individual circumstances.
Due to the coronavirus pandemic, we have assessed the service we provide responding to noise complaints to ensure that we do not put you or our officers at risk. We will therefore be using a pragmatic approach responding to complaints. We will not be visiting complainants and individuals alleged to be causing noise problems in all cases, unless an assessment has been made that it is safe for us to do so. We will still continue to operate our service and respond to complaints using alternative measures such as carrying out noise assessments outside properties in some cases. It is hoped that you will appreciate why we have come to this decision.
If you wish to contact us about a commercial noise complaint we recommend you take the following actions:
All sites must adhere to our construction code of practice (pdf, 1.9 MB).
The Greater London Authority provides more detailed guidance on the control of dust from construction and demolition sites (pdf, 529 kb).
Up to: Noise and nuisance
Updated: 15 October 2020