If your circumstances change you must tell us straight away because it may affect the amount of benefit you get.
You must let us know if:
A benefit claimant is always responsible for notifying a change in circumstances.
The claimant's partner or people appointed to act on behalf of a claimant are also required to report changes.
Landlords should also report changes that they could know about, for example if a claimant has moved out or started work.
You can report a change in your circumstances online, or by post.
Only report a change if you are already in receipt of Housing Benefit and/or Council Tax Reduction from Richmond Council.
If you are currently claiming in another borough you will need to complete a new claim form.
Notify us of a change in circumstances including change of address through our benefits online service.
The evidence checklist generated at the end of the form will provide you with a list of the supporting evidence that is required to calculate your claim. You should give us as much information as possible about the change. If we need any supporting evidence we will contact you to request this.
You can also report a change of circumstances by post.
Please download, print and complete the relevant form, or contact us and we will send a copy to you.
Post your completed form to:
London Borough of Richmond Upon Thames
PO Box 72385
We will need to see original documents as evidence of any changes you have told us about. Please do not send valuable items through the post.
We have a secure drop box in the Civic Centre atrium where you can deposit these documents.
If you do not tell us within one month of a change that affects your benefit you may lose out if your benefit is increased. We will usually only pay you the extra benefit from the date that you tell us about the change.
If you do not tell us about a change and you are paid too much benefit, this will create an overpayment and you will have to pay this money back.
Updated: 6 July 2020