If your circumstances change

If your circumstances change you must tell us straight away because it may affect the amount of benefit you get.

Due to the coronavirus (Covid-19), our reception at the Civic centre is closed.

Changes you must tell us about

You must let us know if:

  • there is a change in yours or your partner’s income.
  • there is a change in yours or your partner’s savings and capital.
  • you stop getting Income Support, Job Seeker's Allowance or any other Social Security benefits.
  • there is a change in your rent.
  • you or your partner are moving home.
  • you or your partner change jobs.
  • someone moves into or out of your home.
  • anyone living in your home goes away temporarily, such as into hospital or into prison.
  • anyone living in your home starts work, stops work or there is a change in their income.
  • there are changes that result in Child Benefit stopping for a dependant.

Who should tell us

A benefit claimant is always responsible for notifying a change in circumstances, unless they are unable to (for example, they have died).

The claimant's partner or people appointed to act on behalf of a claimant are also required to report changes.

Landlords should also report changes that they could know about, for example if a claimant has moved out or started work.

Report a change

Please download, print and complete the relevant form, or contact us and we will send a copy to you.

Post your completed form to:

London Borough of Richmond Upon Thames
Benefits Service
PO Box 72385
SW18 9PG

You can also bring your completed form to the Benefits counter at the Civic Centre, 44 York Street, Twickenham, TW1 3BZ

We will need to see original documents as evidence of any changes you have told us about. Please do not send valuable items through the post.

We have a secure drop box in the Civic Centre atrium where you can deposit these documents. 

If you fail to tell us

If you do not tell us within one month of a change that affects your benefit you may lose out if your benefit is increased. We will usually only pay you the extra benefit from the date that you tell us about the change.

If you do not tell us about a change and you are paid too much benefit, this will create an overpayment and you will have to pay this money back.

Updated: 26 March 2020