Sometimes we can pay Housing Benefit (HB) or Council Tax Reduction (CTR) for a period before the date you claimed. This is called backdating.
For working age people, from 1 April 2016 the Government has reduced the backdate period from 6 months to 1 month.
For older people the maximum period is still 3 months.
For working age people the backdate period will continue to be 6 months.
For older people the backdate period will continue to be 3 months.
To request backdating either:
We can backdate HB and CTR if you can prove that there is good cause or reason(s) why you were unable to apply for your benefit earlier.
In order for a claim to be backdated we must be satisfied that:
Some examples of 'good cause' are:
If you forgot to claim or did not know you could claim this would not be a good reason on its own.
Your claim will be considered by a benefits officer. The more information and evidence you give in support of your claim the quicker a decision can be made. We will confirm this in writing. Any backdated award of HB will be paid on your next payment date. Any backdated award of CTR will be paid into your Council Tax account.
If we have decided that you have not shown 'good cause' and we cannot backdate your claim, the reasons for this will be explained in our letter.
If we decide not to backdate your claim and you do not agree with this decision you must contact us within one month of the decision letter.
You can request that we reconsider our decision by letter or email.
If you are still not satisfied with our response, you can appeal again in writing or by email. We will refer this to the Tribunals Service, who will then decide on your appeal at a tribunal hearing.
Online: Make an enquiry
Telephone: 020 8891 1411
Fax: 020 8891 7934
London Borough of Richmond Upon Thames
PO Box 72385
To drop off any documents requested please come to the Civic Centre, 44 York Street, Twickenham, TW1 3BZ from 9am to 4.30pm, Monday to Friday.
Updated: 17 November 2017