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If you disagree with a housing benefit decision please get in touch with us straightaway.

If you do not contact us within one month of the date of our letter about your housing benefit we may not be able to look at your claim again.

You can either:

  • Ask for an explanation; or
  • Ask us to look again at the decision; or
  • Appeal against the decision – this can only be in writing. If you appeal against the decision your appeal will be heard by an independent tribunal administered by the HM Courts & Tribunals Service.

Contact us

Online: Make an enquiry
Telephone: 020 8891 1411


London Borough of Richmond Upon Thames
Benefits Service
PO Box 72385
SW18 9PG

To drop off any documents requested please come to the Civic Centre, 44 York Street, Twickenham, TW1 3BZ from 10am to 4pm, Monday to Friday.

Updated: 14 September 2020

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