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Report an issue with a drain (gully)

Use this form to report a blocked, smelly or noisy drain. You should also use this form to report lost keys or property in a drain.

Periods of heavy rainfall

During prolonged or exceptionally heavy rainfall, the gully and surface water sewer system may struggle to handle the volume of waste water. We ask residents to wait four hours after the rain stops before reporting issues. This allows the system to recover and standing water to clear, making sure our gully team only gets sent out to issues that need their attention.

Gully grates are designed to stop debris getting into the gully pit. During heavy rainfall, leaves can gather on top of the grate. In most cases this does not mean that the gully is blocked. Leaves can easily be moved aside with waterproof footwear or a stick. This will help speed up the draining of any standing water or puddles. 

Before you start

You should report any fault relating to a Red Route (A316 or A205) directly to Transport for London (TfL) - any reports we receive will be passed on to TfL along with your contact details.

Please note there is a call out charge of £160 for retrieving lost property from a drain, even if the property is not recovered.

You will need

To be able to describe the location of the drain.

What happens next

An inspector will investigate the drain. This will happen as soon as possible and at the latest within 10 working days. Please note that it may not be possible to investigate the fault if cars are blocking access to drains.

We may contact you for further information if you provide contact details.

We will contact you within 24 hours if you report lost property in a drain, to discuss attempted retrieval of the property and payment.

Start my report

Short - this form shouldn’t take long to complete.

Updated: 03 November 2023

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