Where to get help for domestic abuse

In an emergency, always phone 999.

Help and support for victims

Refuge IDVA and Outreach Service for residents in the Borough

020 8943 8188

Provides practical, emotional and advocacy support to male and female victims of domestic abuse. They offer expert guidance and support for victims going through civil and criminal courts and can provide advice on safety, housing, benefits and child contact arrangements.

The service also runs the One Stop Shop, a weekly drop-in for anyone who has experienced domestic abuse in Richmond upon Thames.

Ascent Freephone Advice Line

0808 802 5565

Offers free and confidential specialist advice, information and support to women and girls on any issues relating to domestic and sexual violence, including: personal safety, legal options and processes, No Recourse to Public Funds, emotional wellbeing, housing and homelessness (including accessing a refuge space), debt and welfare benefits, and child related concerns.

Women and Girls Network Sexual Violence Helpline

0808 801 0770

Offers free and confidential specialist emotional support for women and girls who have experienced recent or historic sexual violence and abuse. Also signpost to sources of advice about the legal, housing, medical and benefits systems.

National Domestic Violence Helpline

0808 2000 247

This Freephone 24 hour, run in partnership between Women's Aid and Refuge, is a national service for women experiencing domestic violence. The Helpline can give support, help and information over the telephone. All calls are completely confidential. It offers translation facilities for callers whose first language is not English, and a service for callers who are deaf or hard of hearing are available.

Richmond Police

Call Richmond Police on 101.

Or contact the Community Safety Unit (CSU) on 0208 721 5888. The CSU investigates hate crime, including domestic violence, in the Borough. Officers are specially trained to deal with these crimes. Sapphire is a unit of specialist officers whose role is to investigate rapes and other serious sexual violence. This includes providing care and support to the victims, as well as investigating the offence to the satisfaction of the victim and bringing the offender to justice.

My Decision gives victims of rape or sexual assault information on the choices available if they feel unsure about reporting to the Police.

Victim Support

0808 1689 111

If you've been a victim of any crime or have been affected by a crime committed against someone you know, Victim Support can help you find the strength to deal with what you've been through. Services are free and available to everyone, whether or not the crime has been reported and regardless of when it happened.


Other support for victims

  • The Safety First Scheme, run by Richmond Council, aims to reduce repeat victimisation by improving home security for victims who have been subjected to violence and abuse (or threats) from people who do not normally live with them.
  • Domestic Violence Intervention Programme runs weekly support groups for women who have experienced domestic violence.
  • Rape Crisis South London provides independent support and therapeutic services to female survivors of sexual violence.
  • The Havens are Sexual Assault Referral Centres set up as a joint initiative by the MPS and the NHS to ensure that victims of rape and sexual assault get the help they need.
  • Counselling Directory is a confidential service that encourages those in distress to seek help. The directory contains information on many different types of distress, as well as articles, news, and events.
  • Relate provide counselling and support services for couples, families and young people and can be contacted on 020 8940 8578.
  • DeafHope is a specialist service for deaf adults and children who have experienced abuse. We offer practical and emotional support to deaf people who are experiencing domestic abuse, witnessed domestic abuse and to those who have survived it. Regardless of your gender, religion or sexuality we are here to support you.

Support for young people

Richmond's Single Point of Access (SPA)

020 8547 5008 (office hours) or 020 8770 5000 (evenings and weekends).

Contact SPA if you are concerned that a child is being abused or affected by domestic abuse.


0800 1111

A free 24-hour counselling service for children and young people.

Children's Centres

Run workshops, programs and groups for women and children affected by domestic abuse.

Support for male victims

Men’s Advice Line

080 8801 0327

A free confidential helpline for any man experiencing domestic violence and abuse from a partner, ex-partner or other family member.

Survivors UK

020 3598 3898

Provides information, support and counselling for men who have been raped or sexually abused.

Support for people at risk of forced marriage or ‘so-called’ honour-based violence

Forced Marriage Unit

0207 008 0151

A public helpline to provide advice and support to victims of forced marriage as well as those who are worried about a friend or relative or professionals dealing with cases.

Karma Nirvana

0800 599 9247

Helps people to escape from forced marriage and honour-based violence.

Asian Women’s Resource Centre

020 8961 6549/ 5701

A specialist women's organisation, providing support to BMER (Black, Minority, Ethnic, Refugee) women and children across London and provides advice and information, counselling, advocacy, outreach and support groups and services.

Support for the LGBT community

Domestic abuse affects approximately one in four lesbian, gay, bisexual and trans (LGBT) people in their lifetimes. This may include abuse related to their sexual orientation or gender identity, such as threatening to ‘out’ someone to their work or family.


020 8305 5000

A LGBT domestic violence service.

The Gender Trust

015 2789 4838

Supports all those affected by gender identity issues


020 7704 2040

Provides advice and support to lesbians, gay men, bisexual and transgender people who have experienced homophobic or transphobic hate crime or violence in the Greater London area, including sexual abuse.

Stonewall Housing

020 7359 5767

Provides free confidential advice on safe housing for LGBT domestic abuse victims in London.

Support for perpetrators

DVIP Hammersmith and Waterloo

020 7633 9181

Provides services including group programmes and 1-2-1 sessions for adult perpetrators of domestic abuse, a project working with 11-18 year olds using violence in their relationships, and support for partners of perpetrators.

The Men's Centre

020 7267 8713

Offers counselling and psychotherapy for angry, abusive or violent men and for men and women with emotional, relationship and sexual problems.

The Respect Phoneline

0808 802 4040

A confidential and anonymous helpline for domestic violence perpetrators looking for help to address their behaviour.

Updated: 20 November 2018