Where to get help for domestic abuse
In an emergency, always phone 999.
- All victims
- Young people
- Male victims
- Forced marriage/honour-based violence
- LGBT community
If in an immediate danger, always call 999. For non-emergencies, dial 101.
My Decision gives victims of rape or sexual assault information on the choices available if they feel unsure about reporting to the Police.
020 8943 8188
Provides practical, emotional and advocacy support to female and male victims of domestic abuse. They offer expert guidance and support for victims going through civil and criminal courts and can provide advice on safety, housing, benefits and child contact arrangements.
Refuge also runs One Stop Shop, a weekly drop-in for victims of domestic abuse in Richmond upon Thames. The service offers free information, legal advice, and support for people experiencing domestic violence and abuse.
The One Stop Shop service is currently closed until further notice, however you can contact a support worker on 020 8943 8188.
When and where:
- Day: Every Thursday (except Bank Holidays)
- Time: 10am to 1pm
- Address: St. John the Divine Church Hall, Kew Road, Richmond TW9 2NA (a short walk from Richmond station)
Please note: from 1 November 2021 the Independent Domestic Violence Advocacy (IDVA) service will be provided by Hestia. Read further details (pdf, 452 KB).
0808 802 5565
This pan-London collaboration provides specialist counselling and advice services to women and girls affected by domestic/sexual violence. Services include 1 to 1 counselling and advice, group work, legal advice and training and No Recourse to Public Funds assistance.
0808 801 0770
Offers free and confidential specialist emotional support for women and girls who have experienced recent or historic sexual violence and abuse. Also signpost to sources of advice about the legal, housing, medical and benefits systems.
Sexual Violence Helpline for emotional support and a safe space to talk:
- Monday, Tuesday, Thursday and Friday - from 10am to 12:30pm and from 2:30 to 4pm.
- Wednesday - from 6 to 9pm
- Telephone: 0808 802 5565
Advice Line for practical advice and support:
- Monday, Tuesday, Thursday and Friday - from 10am to 4pm
- Wednesday - 6 to 9pm
- Telephone: 0808 801 0660
0808 2000 247
This Freephone 24 hour helpline, run in partnership between Women's Aid and Refuge, is a national service for women experiencing domestic violence. The Helpline can give support, help and information over the telephone. All calls are completely confidential. It offers translation facilities for callers whose first language is not English, and a service for callers who are deaf or hard of hearing is available.
0808 1689 111
Victim Support offers free services that can help victims of any crime to deal with what they have been through. Services are available to everyone, whether or not the crime has been reported and regardless of when it happened.
Additional support for victims
- The Safety First Scheme aims to reduce repeat victimisation by improving home security for victims who have been subjected to violence and abuse (or threats) from people who do not normally live with them
- Domestic Violence Intervention Programme runs weekly support groups for women who have experienced domestic violence
- Rape Crisis South London provides independent support and therapeutic services to female survivors of sexual violence
- Telephone: 0808 802 9999 (Open daily from 12 to 2:30pm, and from 7 to 9:30pm)
- The Havens are Sexual Assault Referral Centres set up as a joint initiative by the MPS and the NHS to ensure that victims of rape and sexual assault get the help they need
- Hourglass: Support for older people who have experienced, or are at risk of, any kind of harm, abuse or exploitation. Helpline 0808 808 8141 open from 9am to 5pm every Monday to Friday
- Counselling Directory is a confidential service that encourages those in distress to seek help. The directory contains information on many different types of distress, as well as articles, news, and events
- Relate provide counselling and support services for couples, families and young people
- SignHealth is a specialist service for deaf adults and children who have experienced abuse. The service offers practical and emotional support to deaf people who are experiencing domestic abuse, witnessed domestic abuse and to those who have survived it
- Jewish Women's Aid provides practical and emotional support, therapy services and a confidential free helpline 0808 801 0500 - open 9.30am to 9.30pm Mondays to Thursdays
- Revive Housing Scheme is Homefinder’s latest division, specialising in relocating domestic abuse survivors to permanent social housing in a new and safe environment in a different part of the country. The service will provide an alternative way to find social housing for survivors without the need to compete against other high priority groups. This is a service for existing Housing Association and Council tenants.
- Bright Sky | Hestia is a free to download mobile app, providing support and information to those concerned that someone they know is experiencing domestic abuse
- Available in five languages: English, Urdu, Punjabi, Polish and Welsh
- A unique UK-wide directory of specialist domestic abuse support services with contact details
- Questionnaires to assess the safety of a relationship, plus a section on dispelling myths around domestic and sexual abuse
- Links to further resources and information on topics around domestic abuse
- Safe Spaces - walk into a TSB bank branch, any Boots UK store, Superdrug Pharmacy, Morrisons Pharmacy, or one of the independent pharmacies and ask to use their Safe Space. Victims can use a private room to make telephone calls, speak to a trained member of staff and access information about available support services
- Hollie Guard - smartphone app that provides enhanced levels of protection. In danger? With a simple shake or tap it activates Hollie Guard, immediately notifying your chosen contacts, pinpointing your location and sending audio and video evidence directly to their mobile phones
- Choice Support - support for people with learning difficulties
- Citizens Advice Richmond - free advice on any issue, including economic hardship and specialist debt advice service
- Rail to Refuge - Women's Aid - free train travel for those fleeing domestic abuse
- EACH Counselling and Support - a part of ASCENT, a pan-London consortium, through which they deliver one to one counselling and group therapy for women and girls experiencing domestic abuse and trauma (age 16+). They accept self-referrals and referrals from services. Call 020 8577 6059 or email firstname.lastname@example.org.
Telephone: 020 8547 5008 (office hours) or 020 8770 5000 (evenings and weekends).
Contact SPA if you are concerned that a child is being abused or affected by domestic abuse.
Telephone: 0800 1111
A free 24-hour counselling service for children and young people.
Run workshops, programs and groups for women and children affected by domestic abuse.
Based in Twickenham, a registered charity providing drop-in counselling, information and sexual health service for young people aged 11–24 who live, work or study in the Borough of Richmond Upon Thames. Phone: 020 8744 1644.
Provides therapeutic support for children and their families affected by attachment, developmental trauma or life experiences.
Telephone: 080 8801 0327
A free confidential helpline for any man experiencing domestic violence and abuse from a partner, ex-partner or other family member.
Telephone: 020 3598 3898
Provides information, support and counselling for men who have been raped or sexually abused.
Telephone: 01823 334244
A confidential helpline is available for male victims of domestic abuse and male victims of domestic violence across the UK.
0207 008 0151
A public helpline to provide advice and support to victims of forced marriage as well as those who are worried about a friend or relative or professionals dealing with cases.
0800 599 9247
Helps people to escape from forced marriage and honour-based violence.
020 8961 6549/ 5701
A specialist women's organisation, providing support to BMER (Black, Minority, Ethnic, Refugee) women and children across London and provides advice and information, counselling, advocacy, outreach and support groups and services.
Support for Black (Asian and African-Caribbean) women. Services available only in certain boroughs.
0207 920 6460 (Monday to Friday, form 9:30am to 5:30pm)
Support for Middle Eastern and Afghan women and girls who are at risk of honour based violence, forced marriage, child marriage, female genital mutilation and domestic violence and to promote their rights.
0300 201 1868
Provides a wide range of support for people facing immigration issues, women and children (including victims of domestic violence), asylum seekers and refugees, homeless people, as well as those in need of benefits and welfare advice.
Domestic abuse affects approximately one in four lesbian, gay, bisexual and trans (LGBT) people in their lifetimes. This may include abuse related to their sexual orientation or gender identity, such as threatening to 'out' someone to their work or family.
020 8305 5000
Services available only in certain boroughs
015 2789 4838
Supports all those affected by gender identity issues
020 7704 2040
Provides advice and support to lesbians, gay men, bisexual and transgender people who have experienced homophobic or transphobic hate crime or violence in the Greater London area, including sexual abuse.
020 7359 5767
Provides free confidential advice on safe housing for LGBT domestic abuse victims in London.
020 7633 9181
Support for men to learn to change their behaviour and have safer, healthier relationships.
0808 802 4040
A confidential and anonymous helpline for domestic violence perpetrators looking for help to address their behaviour.
Up to: Domestic abuse
Updated: 13 October 2021