Adult social care - how we have done

We are committed to provide meaningful ways to report back to residents about our performance. 

How we have done

We are committed to providing meaningful ways of reporting back to residents and our annual Adult Social Care report highlights the achievements and challenges over the last year and our priorities.

• How we have done - 2021/22 Annual Report (pdf, 316 KB)
• How we have done - 2020/21 Annual Report (pdf, 437 KB)
• How we have done - 2019/20 Annual Report (pdf, 687 KB)
• How we have done - 2018/19 Annual Report (pdf, 327 KB)
• How we have done - 2017/18 Annual Report (pdf, 339 KB)
• How we have done - 2016/17 Annual Report (pdf, 912 KB)

Principal Social Worker Annual Report

This report highlights the role of the Principal Social Worker in promoting excellence in social work and its achievements.

• Principal Social Worker Annual Report 2023/24
• Principal Social Worker Annual Report 2022/23
• Principal Social Worker Annual Report 2021/22 (pdf, 324 KB)
• Principal Social Worker Annual Report 2020/21 (pdf, 473 KB)
• Principal Social Worker Annual Report 2019/20 (pdf, 839 KB)
• Principal Social Worker Annual Report 2018/19 (pdf, 2.5 MB)

Annual report highlights 

The annual report highlights document shows at a glance our achievements and challenges over the past year.

• Annual Report highlights 2021/22 (pdf, 893 KB)
• Annual Report highlights 2020/21 (pdf, 879 KB)
• Annual Report highlights - 2018/19 (pdf, 887 KB)
• Annual Report highlights - 2017/18 (pdf, 882 KB)

Annual complaints summary

The annual complaints summary provides an overview of the complaints received and handled by Richmond Adult Social Services.

• Complaints summary 2023/24
• Complaints summary 2022/23
• Complaints summary 2021/22 (pdf, 679 KB)
• Complaints summary 2020/21 (pdf, 555 KB)
• Complaints summary 2019/20 (pdf, 357 kb)
• Complaints summary 2018/19 (pdf, 148 KB)
• Complaints summary 2017/18 (pdf, 861 KB)