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Get involved with adult social care services

Service users, carers and other citizens who are interested in supporting us to improve our services have been getting involved in many ways. Here are some ways you can get involved.

Health and Social Care Co-production group

The Health and Social Care Co-production (HSCC) group was set up in 2014 to work in partnership with officers to help shape the way adult social care services are developed and implemented in the borough.

About co-production

Co-production is not a specific method – it is a way of doing things or an approach. It recognises that people who use services, the community and professionals have equal value and should be involved in identifying what the community requires - designing, delivering and evaluating what is delivered. 


The HSCC group is made up of 15 local users and carers of adult social care services, as well as partners and representatives of local users and carers who have experience of the local health and social care system.

The group is chaired by a member of Richmond CVS. You can read more about the HSCC group and watch a video where one of its current members gives her reasons for getting involved.

Role of the group

The role of the HSCC group is to:

  • Be involved in and contribute to relevant adult social care commissioning and procurement activities to ensure the voice of local people using services and their carers is represented
  • Act as the reading group for adult social care public information in a range of formats, including leaflets and web-based information
  • Be referred to and provide feedback on a range of local adult social care strategies and policies including consultations
  • Be engaged in any other relevant adult social care projects as appropriate to ensure local users and carers voices are heard

Time commitment: Two and a half hours each meeting
When: Meetings take place quarterly
Where: York House, which is an accessible venue

For more information, please contact

Healthwatch Richmond upon Thames

Healthwatch Richmond upon Thames is the consumer champion for health and social care in Richmond. It gives residents a strong voice to influence how local health and social care services are designed and run and has the power to hold providers of these services to account.

If you want to share your experience of using health and social care services in Richmond, you can do so via the contact details below or fill in an online form.

Telephone: 020 8099 5335

Updated: 12 February 2021

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