My Account

Once you have had your financial assessment, you will know how much you may have pay towards the cost of your care and support. If you do need to pay a contribution towards your care or the full cost of your care, then this payment will be from the date your care support starts.

There are different options for paying for care and support. You can read more in our leaflet Paying for Your Care and Support (pdf, 4.4 MB).

Paying by Direct Debit

You may wish to set up a Direct Debit, especially if you have regular payments to make. Direct Debit is the easiest way to pay. It means payments are taken directly from your specified bank account monthly, and it will be your responsibility to make sure there are funds in the account.

Using Direct Debit means you are unlikely to miss a payment or forget to make a payment and we will know immediately that you have paid.

If you wish to set up a Direct Debit you do this by either:

  • Calling the Capita Accounts Receivable team on 020 3467 6650
  • Downloading and completing a Direct Debit form

Paying an invoice to us

If you are making a contribution towards your care and support or are a self-funder, you may need to pay invoices to us. You will need the invoice number, and your credit or debit card.

Pay an invoice

Paying for your own care and support

If you have been assessed as paying the full cost of care and support, or prefer to make your own arrangements, you are a self-funder. We will still be able to give you information and advice, give you an assessment and help you with small adaptations and simple equipment.


If you have any queries or would like more specific advice about paying for care and support and the financial assessment process, the Financial Assessments Team can help:

Updated: 14 March 2024

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