Contact Housing

We provide a range of services to improve housing standards, maintain independence and resolve customers housing problems.

Complaints about housing

Before making a housing complaint, you must ensure you are using the correct procedure. First contact your landlord or housing association and try to work out a solution. If your complaint is unresolved you can take this to the Housing Ombudsman Service, or contact the Tenant's Champion. 

Housing Information and Advice Team

The Housing Information and Advice Team deal with:

• Preventing homelessness
• Housing advice and options
• Applications for emergency and longer-term accommodation
• Safety First Scheme
• Richmond Housing Register
• Low cost home ownership
• Supported housing
• Tenant mobility schemes

Telephone: 020 8891 7409
Email: housingadvice@richmond.gov.uk
Find out contact times

Home Improvement Agency

The Home Improvement Agency (HIA) deals with:

• Home adaptations
• Home repairs
• Energy efficiency

Telephone: 0208 891 7436
Email: hia@richmond.gov.uk

Private Sector Housing Team

The Private Sector Housing Team deal with:

• Poor housing conditions
• Houses in Multiple Occupation

Telephone: 0208 545 3025
Email: privatehousing@merton.gov.uk

Resettlement Service

The Resettlement Service deal with:

• Moving vulnerable clients
• Help with benefits and applications
• Emotional support

Telephone: 020 8487 5064