The Tenants’ Champion supports tenants and leaseholders who rent or lease their property from a Housing Association in the Borough.
Sometimes you might experience problems with your housing association. It is important that if something goes wrong the first thing you do is get in touch with them and try to work out a solution. Initially this might be done informally, but sometimes you might need to go through a more formal complaints process with them.
If things don’t get resolved to your satisfaction then the next step is to contact your Councillor. However, some issues may be more complex, or be something that keeps occurring, or may affect many people - and it is here that the Tenants’ Champion can help.
The current Tenants’ Champion is Cllr Jane Boulton.
For information on the role over the last year you can download the Tenants' Champion Annual Report 2016/17 (pdf, 302 KB).
In asking a Councillor to investigate an issue on your behalf, they will be acting as your representative and have the authority in law to discuss your situation without you needing to give them specific permission. If there is information of a confidential nature that you would not wish the Councillor to share with your landlord then please tell them. There may also be information that your landlord provides to your Councillor in confidence which they may not be able to share with you.
The Tenants’ Champion is not a substitute for the Housing Ombudsman Service. If you have been through your housing association’s complaints procedure and you are still not satisfied then you have the right to take your complaint to this service. They have the power to order and/or recommend remedies to the housing association that our Tenants’ Champion does not. The Housing Ombudsman Service will investigate complaints from leaseholders, where their landlord comes under their jurisdiction.
If a leaseholder wants to complain about the level of service charges then they need to contact the Residential Property Tribunal.
Updated: 29 January 2018