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Subject: Community equipment services

Reference: LBR-FOI-00739

I am researching the varying provision of community equipment services ('CES') throughout the UK.

A community equipment service provides daily living aids such as crutches, commodes, profiling beds, etc. This service might be known under a different name locally, such as a joint equipment store or an equipment loan service. The service may also provide other equipment in addition to daily living aids.

Please could you answer the following questions separately under the Freedom of Information Act:

1) Is an outsourced organisation (or organisations) used to deliver the service? If so, what is their name?

2) Does the service provide other services or equipment in addition to daily living aids? If so, what are they?

3) For how long has the outsourced organisation(s) been providing the service?

4) If your service is shared or commissioned with other authorities, please name the other authorities and state who is the lead/coordinating commissioner?

5) When was the service last tendered?

6) When will the service next be tendered?

7) When does the current contract expire? Please provide details of any potential contract extensions.

8) Is equipment purchased separately, e.g. through a framework agreement rather than via the provider organisation? Please state the names of any agreements if so.

9) How much was spent on the service in the last financial year?

10) What is the size of the population covered by the service?

11) How many registered users does the service have?

12) Re: patient choice. Does the service routinely operate on Saturday or Sunday?

13) Re: patient choice. Does the service routinely operate after 5pm, Monday to Friday?

14) Re: patient satisfaction. Please provide the results of the latest patient survey?

If a specific question cannot be answered, please state why.

Response

Full Disclosure - 20 February 2023

1) Is an outsourced organisation (or organisations) used to deliver the service? If so, what is their name? Medequip Assistive Technology Ltd

2) Does the service provide other services or equipment in addition to daily living aids? If so, what are they? Telecare, Minor Adaptations, Keysafes

3) For how long has the outsourced organisation(s) been providing the service? 13 Years

4) If your service is shared or commissioned with other authorities, please name the other authorities and state who is the lead/coordinating commissioner? The service is part of the London Community Equipment Consortium, the lead Commissioner is Sarah Tibbott at clo@rbkc.gov.uk

5) When was the service last tendered? In 2022/23

6) When will the service next be tendered? Not before 2028

7) When does the current contract expire? Please provide details of any potential contract extensions. The current contract ends on 31 March 2023, there are no more extensions.

8) Is equipment purchased separately, e.g. through a framework agreement rather than via the provider organisation? Please state the names of any agreements if so. Equipment is purchased as part of the London Consortium framework agreement

9) How much was spent on the service in the last financial year? Financial Year April 21 - March 2022 £1,655,708.17 (excluding VAT)

10) What is the size of the population covered by the service? Richmond population from 2021 census data - 195,200

11) How many registered users does the service have? There are approximately 605 enabled prescriber accounts.

12) Re: patient choice. Does the service routinely operate on Saturday or Sunday? The current service provides an out of hours service at weekends until 31 March 23. The new service from 1 April will operate on a Saturday as standard. The Richmond contract has been operating on a next day delivery as standard basis and there has been Monday to Saturday 6-day working since approximately July 2022. Sunday would be considered out of hours.

13) Re: patient choice. Does the service routinely operate after 5pm, Monday to Friday? The current service provides an out of hours service after 5pm Friday through to Monday morning until 31 March 23. The new service from 1 April will operate to 8pm Monday to Saturday as standard, with Out of Hours service after 8pm on evenings, all day Sunday and Bank Holidays.

14) Re: patient satisfaction. Please provide the results of the latest patient survey?

December 2022

  • Richmond Customers Overall View of Service Delivery - Overall Customer View Point % Outcome 90.87% (Individual Customer Promoters 80.95% Individual Customer Neutrals 19.05%)

  • Please rate the pre-delivery arrangements? - Overall Customer View Point % Outcome 89.52% (Individual Customer Promoters 85.71% Individual Customer Neutrals 14.29%)

  • Please rate the collection arrangements? - Overall Customer View Point % Outcome 93.33% (Individual Customer Promoters 100%)

  • Please rate the condition of the equipment on delivery? - Overall Customer View Point % Outcome 86.67% (Individual Customer Promoters 85.715% Individual Customer Neutrals 14.29%)

  • Please rate the helpfulness of the delivery technician? Overall Customer View Point % Outcome 85.83% (Individual Customer Promoters 80.95% Individual Customer Neutrals 14.29% Individual Customer Detractors 4.76%)

  • Is it that you would recommend the service to friends and family? Overall Customer View Point % Outcome 95.24% (Individual Customer Promoters 95.24% Individual Customer Detractors 4.76%)

Please note that our responses were accurate to the best of our knowledge at the time of release, and have not subsequently been updated. This information should be considered an historical record only.