To help us deliver high quality, good value services to the local community, we use a range of information to identify where we are performing well and where we need to make more progress.

Our approach

Our Corporate Plan sets out our strategic priorities, how we plan to achieve these and how we measure progress in delivering them.

We use an overarching performance management framework to monitor our progress in detail.

We also regularly compare our own performance with other local authorities, so that we have a full understanding of how effectively we are delivering our services for our residents.

Your feedback is vital for helping us to measure our performance and shape our priorities. Have your say on our current consultations, and read about our latest Residents’ Survey.

Our current performance

We publish quarterly reports that monitor how we are performing on our Corporate priorities:








Richmond Performance Tool

You can compare our performance to that of other local authorities using our Performance Tool.

External assessment and information

As with all authorities, some of our services are regularly inspected by external organisations. There is also information available about non-Council controlled services in the local area, which may be of interest to residents.

Make an enquiry

If you have any queries about our performance, please contact us.

Corporate Performance team

Civic Centre
44 York Street

Tel: 020 8831 6194

Updated: 21 November 2019