Complaints

If we make a mistake, please let us know about it immediately so we can put things right.

Covid-19 update

Due to the Council prioritising our operational requirements of Covid-19 and delivering urgent services, our timescales for responding to complaints are likely to be subject to delay.

This will be the case until further notice. However, we remain committed to responding to complaints and will reply as soon as we are able.

How to make a complaint

Volunteering during Covid-19

If you are contacting us to offer your support to local residents during the Covid-19 outbreak, thank you.

We are working with our local voluntary sector partners to ensure support is available to those who need it most.

Register as a volunteer.

Updated: 27 March 2020