Answers to commonly asked queries about elections.
You should receive your postal vote pack around a week before polling day. Keep it safe and don't allow others to handle it.
If you are a registered postal voter, you can apply for a replacement postal voting pack if it is lost, spoilt or not received.
You will be informed of the first day to apply for a replacement postal voting pack closer to the polling day.
Please cross it out and put the correct date of birth in. We will manually verify against your existing information.
You can re-open the envelope, add the missing documents and reseal it.
Yes. Please send it to the correct address - Electoral Services, York House Stable Block, Richmond Road, Twickenham TW1 3AA. You will need to put a stamp on.
Alternatively hand it in to the above address.
Seal the Ballot Paper in a new envelope and post the paper in, or hand it into to a Presiding Officer at any polling station within your constituency (before 10pm), or to the Richmond Council Offices. Please ensure your envelope is sealed and clearly says 'postal vote'.
As long as you seal the envelope correctly this should still be received.
Yes, cross out the incorrect vote and clearly mark what you want to vote for. Do not use Tippex or any other correction fluid. Do not initial the changes otherwise your vote will not be counted.
As long as we receive your postal vote statement and your partner’s statement and postal vote, we will attempt to match up the envelopes when we receive them.
As long as the information is clearly marked, return as normal.
If you are a registered postal voter, and you have read the above questions, you can apply for a replacement postal voting pack up to 5pm on the day of an election. You must collect it in person.
If you have applied to vote by post you cannot vote in person at a polling station. However, you can hand in your sealed postal vote to a Presiding Officer at any polling station within your constituency (before 10pm) or to the Richmond Council Offices. Please ensure your envelope is sealed and clearly says 'postal vote' to ensure it reaches the correct department.
No. The poll card is only sent out to inform electors that there is going to be an election. You don't need it to be able to vote. Just go along to your polling station on polling day and you will be asked to confirm your name and address. You will then be given a ballot paper.
Find your local polling station.
All postal voters receive a postal poll card. Check whether you have actually received a postal poll card. If you think you should have received a postal vote, please contact the Electoral Services team.
Not necessarily. Contact us to check that you are registered to vote.
No, you must vote at the polling station designated to you. It is shown on your poll card, or you can check your local polling station online.
Unfortunately the Council does not provide this service. However, if you cannot get to your designated polling station you could apply for a postal or a proxy vote but please be mindful of any deadlines.
Updated: 2 May 2018