Complaints

If we make a mistake, please let us know about it immediately so we can put things right.

How to make a complaint

COVID-19 update

Due to the Council prioritising our operational requirements of COVID-19 and delivering urgent services, our timescales for responding to complaints are likely to be subject to delay.

This will be the case until further notice. However, we remain committed to responding to complaints and will reply as soon as we are able.

Updated: 9 July 2020