My Account

Report a missed collection for commercial waste

Use this form to report a missed commercial waste and/or recycling collection.

Before you start

Check that:

  • You have a commercial waste and recycling contract with us
  • Your bins were available by 6am on your collection day
  • You know the correct collection day
  • Your waste or recycling was at the agreed pick-up location

You will need

  • Your contract account number

What happens next

Your waste should be collected within one working day.

Contact us if you have an on-going problem with collections at your property.

Start my report

Medium - This form usually takes a few minutes to complete

Updated: 14 July 2023

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