My Account

Report a missed collection for commercial waste

Use this form to report a missed commercial waste and/or recycling collection.

Before you start

Check that:

  • You have a commercial waste and recycling contract with us.
  • Your bins were available by 6am on your collection day.
  • You know the correct collection day.
  • Your waste or recycling was at the agreed pick-up location.

You will need

  • Your contract account number.

What happens next

Your waste should be collected within one working day.

Contact us if you have an on-going problem with collections at your property.

Start my report

Medium - This form usually takes a few minutes to complete

Updated: 17 October 2022

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