Outdoor pool and grounds at Pools on the Park terms and conditions

1. To obtain any concessionary rates a valid membership must provided upon entry (if requested)
2. Smoking (including e-cigarettes, vapour cigarettes etc) is NOT permitted anywhere within the facility, grounds or forecourt leading to the main entrance
3. Strictly no re-admission
4. The adjacent public car park has a maximum stay limit of 4 hours. Ringo can be used to purchase and top up parking tickets. Use the Ringo app or call 020 3046 0010, location no. 5329. Additional long stay car parking is available in Old Deer Park Car Park on the opposite side of the A316
5. Bag searches will be conducted. Failure to agree to a bag search will result in admission being refused
6.  Prohibited items include:
   - Alcohol and Drugs
   - Glass, knives and sharp objects
   - Any object deemed to be potentially dangerous
   - Balls and inflatables
   (Any items confiscated to permit entry will be disposed of)
7. Management and/or security reserve the right to refuse admission
8. Grounds open from: 21 July 2022 – 10am to 5pm
   Subject to the following conditions:
   - There is no rain forecast
   - The temperature is forecast to be 21 degrees or above
9. Refunds cannot be claimed for:
   - Facilities being closed due to bad weather (thunder and lightning)
   - Customer removal due to non-adherence to the T&Cs
   - Non-attendance for pre-booked admission
10. Pools on the Park is not responsible for the loss or damage to any customer’s personal belongings nor that of any vehicle or bicycle left unattended
11. Admission will be closed without notice should capacity of grounds or pool be reached
12. Locker tokens can be purchased at reception for £1. Tokens can be re-used but are not refundable
13. Wristbands will be issued and must be worn and visible for the duration of the visit. Failure to have a wristband will result in access being restricted and/or denied
14. Photography or filming of any kind is prohibited within any areas of the site
15. Appropriate swimwear must be worn
16. The use of full-face masks, snorkels, fins and hard hand paddles is not permitted in any public swim session
17. Swim and Stay Sessions provide customers access to the outdoor pool and grounds only
18. Sunbathing or sitting around the pool area is prohibited for safety reasons
19. The sundeck is not included within Swim & Stay sessions
20. Dogs are not permitted (except for Guide Dogs) in the grounds or the facility
21. Aggressive, violent, or threatening behaviour towards staff or customers will not be tolerated. Anyone displaying inappropriate, violent or aggressive behaviour will be reported to the Police