Hill View Road traffic restriction - resident exemption

We have introduced a resident’s exemption to the existing Monday to Friday 7.30 to 9.30am traffic restriction on Hill View Road, Twickenham.

• Exemptions
• Apply for an exemption
• Replace or remove an exemption
• Background
• Contact

Exemptions

To register your vehicle for an exemption, you must complete the online form two working days before entering the restriction point.

Only vehicles registered at an address within the approved exemption area will qualify for an exemption, up to a maximum of four vehicles per address. View the approved exemption area.

An exemption will be granted to carers and healthcare providers requiring regular access to provide essential care to a resident living within the exemption area. Evidence must be provided, and each application will be assessed on a case-by-case basis. 

Emergency services, hackney carriages and cyclists will be exempt automatically and do not need to apply for an exemption.

If you are a resident but your vehicle is registered to an address outside the catchment area (e.g. a company or lease hire car) you can still register for the scheme, as long as the rental agreement shows the residential address, vehicle registration number (VRN), and your name.

Apply for an exemption

Only eligible postal addresses will be visible on the form.

It is your responsibility to ensure that all details are correct on the application, including your vehicle registration number and the documents uploaded. Failure to do so may result in delays processing the exemption request and/or Penalty Charge Notices being issued.

If your regular vehicle is temporarily out of service and you need an exemption for a courtesy or short-term hire car, please apply providing proof of ownership for the temporary/courtesy vehicle and let us know as soon as you no longer need it. For any questions or to discuss special circumstances, email moormead@richmond.gov.uk.

Documents 

You can upload scanned images, or photos of your documents taken by your phone or camera. You must submit at least one document. You may add additional documents as needed to cover all the details required.

The document(s) provided must confirm:

• The name of the driver
• The vehicle registration number
• The address selected on the exemption form

The following documents will be accepted:

• Vehicle registration / V5C 
• Motor insurance – current year
• Company car letter – dated within the last three months 
• Vehicle hire or lease agreement – current year

Carers and healthcare professionals

Carers and healthcare professionals will need to provide additional evidence. A staff ID badge will not be accepted as valid proof. 

• Carers should provide a letter that confirms the name and address of the resident receiving care
• Healthcare professionals should provide a letter from your manager or workplace verifying your name, vehicle registration, reason for exemption and employment

After you apply

It is an offence to drive during the restricted times without having a valid exemption permit. It is important that you do not travel through the restriction point while your application is being processed. This will take two working days. In the meantime, the scheme is designed so you can still access all properties without an exemption.

You will receive a confirmation email automatically when you submit your application. If you do not hear from us within two working days, your application was successful. Permits are virtual and you do not need to display anything within your vehicle. 

You will only be contacted if we need additional documents or information in relation to your application. In this case your vehicle will not be exempt until this additional information is submitted and approved.  

Once approved, exemption permits will be valid for the duration of the experimental scheme. If the scheme is made permanent after this period, approved applicants will receive guidance on how to re-apply for the exemption and this page will be updated. 

Submit your application

Replace or remove an exemption

Find out what to do if your circumstances change.

Replace an existing vehicle registration

If you have changed your vehicle registration, you must amend your exemption accordingly by making an application as you would for a new vehicle to be added to the exemption list. 

When you add the new vehicle registration, you will be asked if this application is to replace a vehicle you have previously registered for exemption. Enter the registration to be removed in the relevant text box and continue to complete the form, submitting at the end.

Remove a vehicle

If you have moved house or sold your car and no longer need access to the Hill View Road traffic restriction, email moormead@richmond.gov.uk including details of the vehicle registration number (VRN) to be removed from the exemption list.

Background

We received sustained representations from the St Margarets and North Twickenham councillors to consider flexibility for residents in relation to the morning peak period traffic restriction on Hill View Road at the junction of Cole Park Road, operational Monday to Friday, 7.30 to 9.30am.

We also received a petition in 2022 requesting that residents of the Moormead area be permitted access through the existing traffic restriction to reduce inconvenience and journey time.

In response to this, a consultation was undertaken with residents and businesses in a defined area where significant support was received for this change to the existing restriction.

Full details can be found in the delegated decision report.

Contact

If you require any further information about this scheme, email moormead@richmond.gov.uk.