My Account

Report damaged pavements

Use this form to report a damaged pavement.

Before you start

You should report any fault relating to a Red Route (A316 or A205) directly to Transport for London (TfL) - any reports we receive will be passed on to TfL along with your contact details.

If you notice the damage outside of office hours and feel it cannot wait until the next working day, please call our out of hours contact number: 020 8744 2442.

You will need

  • The location of the damaged pavement. You are able to mark this on a map.
  • To describe the type of damage.

What happens next

The area will be inspected within the next 3-5 working days and anything reaching our criteria will be repaired on a priority basis.

We can update you on any action to be taken if you provide your contact details.

Start my report

Short - this form shouldn’t take long to complete.

Updated: 20 July 2023

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