E-scooters

About the trial

We are participating in Transport for London's (TfL) multi-borough trial e-scooter public hire scheme, which began on 7 June 2021.

This scheme is made possible by legislation passed last year enabling local authorities to host public hire schemes subject to Department for Transport approval. The trial aims to test the viability and safety of e-scooters as part of a long-term solution to air quality and congestion issues across London.

In order to continue learning from the trial, it has been extended to November 2022.

Operators

Operators Dott, Lime and TIER have been appointed to take part in the trial following the selection process thanks to their ability to meet strict safety requirements and high operating standards.

How to hire an e-scooter

You can begin and end your journey at the parking locations listed below. You will need to download the operator's mobile app to hire an e-scooter. The rental fees for the e-scooters are:

• Dott - £1 activation charge then 15p per minute
• Lime - £1 activation charge then 16p per minute
• TIER - £1 activation charge then 15p per minute

Details of any discounts or promotions are available on each operator's app.

E-scooter rules

Only e-scooters which are authorised as part of this public hire trial are legal for use on roads or other public spaces. Privately owned e-scooters are currently illegal and users can be subject to fines of up to £300 and up to six penalty points on their driving licence.

E-scooters rented from the scheme are permitted to ride on Richmond's public roads and cycle infrastructure - not on the borough's pavements.

Users must be 18 or over and have a full or provisional driving licence.

The police will enforce against illegal use of e-scooters and the operating companies will take remedial action against users who do not comply with the law or the rules of the trial.

Safety

The safety standards for e-scooters include:

• A maximum speed of 12.5mph
• User education and awareness
• Lights at the front and the rear of the vehicles that are always on throughout any rental
• Geofence technology to support parking and riding only in authorised locations

Monitoring the trial

We have worked with Transport for London, London Councils and other London boroughs to develop the trial. You can find out more about the trial on the TfL website.

Richmond Council and TfL will closely monitor the effects of the trial, which has the potential to add to the transport options within the borough, subject to understanding its impact on other road users and safety. We reserve the right to withdraw from the trial and cease operations for any reason if the trial proves unsustainable.

How to report issues with service or user behaviour

The operators are committed to providing an excellent service both for users and for non-users. If you encounter any difficulties with the service, or in the way that e-scooters are being used by others, please report it to the relevant operating company.

Each e-scooter being used in the trial has a clearly visible identifying number and is tracked by its operator. Operators can issue warnings or ban customers if they have evidence that they have used an e-scooter unsafely or in breach of their conditions of use. If you witness any criminal behaviour on an e-scooter, please also report it to the police.

TIER

Telephone: 0808 164 9486
Email: support@tier.app
Twitter: @tierscooters

Dott

Telephone: 0800 048 8993
Email: support@ridedott.com
Twitter: @Dott_UK

Lime

Telephone: 0800 808 5223
Email: support@li.me

Parking locations

The parking locations are listed below and, for route planning purposes, can be seen on this map.

We have deliberately designated parking locations on the carriageway.

E-scooters can only be parked in the designated locations, so plan your journey and find the parking place closest to your destination.

Please note that Hammersmith and Fulham is currently the only neighbouring borough participating in the trial. It is not possible to ride an e-scooter beyond the borough boundary in other directions. Hammersmith Bridge remains closed to traffic and currently e-scooters can only be taken over the bridge if pushed on foot.

E-scooter parking locations

Area	Location	Description
Barnes	Church Road	Near Castelnau/Rocks Lane
Barnes	Nassau Road	Near Church Road
Barnes	Station Road, Barnes Station	Near station entrance
Barnes	Glentham Road	Near Castelnau
East Sheen	Milton Road	Near Upper Richmond Road
East Sheen	Vernon Road	Near Sheen Lane
Ham	Ashburnham road	Next to Car park, opposite St Richard's Church
Ham	Richmond Road / Ham Parade	Near Dukes Ave
Ham	Parkleys Parade	Near Ham Farm Road
Kew	Kew Green	Near Kew Gardens Elizabeth Gate and Herbarium
Kew	Kew Green	Near Kew Road (south side of Kew Green)
Kew	North Road	Between High Park Road and station entrance
Kew	Station Approach	Near station entrance
Mortlake	North Worple Way	Near White Hart Lane
North Richmond	Tangier Road	Near Tangier Green and Clifford Avenue
North Richmond	Stanmore Road	Near Kew Road
Richmond	Clarence Street	Opposite Orange Tree Theatre
Richmond	Park Lane	Near Parkshot
Richmond	Richmond Hill	Near Star & Garter
Richmond	Sheen Road	In front of Lichfield Terrace
Richmond	St John's Road	Near the Church of St John the Divine
Richmond	Whittaker Avenue	Next to Reference Library (Old Town Hall)
Teddington	Broad Street	Near Queens Road
Teddington	High Street	Opposite Cambridge Road
Twickenham	Civic Centre	Car park
Twickenham	Garfield Road	Near London Road
Twickenham	Heath Road	Opposite Copthall Gardens
Twickenham	London Road	Opposite police station

In order to enable use of the e-scooters, additional parking locations have been identified and will be implemented by Experimental Traffic Order in autumn 2022.

Additional e-scooter parking locations

Area	Location	Description
Barnes	Verdun Rd	Opposite Barnes Avenue
East Sheen	Sheen Lane car park	Near recycling hub
Richmond	Kew Rd	Near Shaftesbury Rd
Richmond	Trinity Rd	Near Lower Mortlake Rd
Richmond	Warren Ave	Near Upper Richmond Rd
Richmond	Sheen Rd	Near Courtlands (North side)
Richmond	Sheen Rd	Near Courtlands (South side)
Richmond	Park Rd	Near Queens Rd
Richmond	Onslow Rd	Near Friars Stile Rd
St Margarets	Amyand Park Rd	Near station
St Margarets	Cole Park Rd	Near Chertsey Rd
St Margarets	St Margaret’s Drive	Near St Margaret’s Rd
St Margarets	St Margaret’s Rd	Opposite Park Cottages
St Margarets	Winchester Rd	Near Chertsey Rd
Twickenham	Cambridge Park	Near Richmond Rd
Twickenham	Richmond Bridge slipway	Near Richmond Rd
Twickenham	Heath Rd	Near Heath Gardens
Twickenham	Twining Ave	Near Staines Rd
Hampton	Cranmer Rd	Near Burtons Rd
Hampton	High Street, Hampton Hill	Near Cricket Lane
Hampton	Ormond Ave	Near Hampton High St
Hampton	Ormond Drive	Near Uxbridge Rd
Hampton	Princes Road	Near Stanley Rd
Hampton	Seymour Rd	Near Station Rd
Hampton	St John's Rd Hampton Wick	Near Church Rd
Hampton	Station Rd, Hampton	Near Rushbury Court
Hampton	Ashley Road	Near station
Hampton	Manor Gardens	Near Warwick Close
Hampton	The Avenue car park	Near The Avenue
Whitton	Harvey Road	Near Heathside
Whitton	High St Whitton	Opposite Iceland
Whitton	Percy Rd	Near Bridge Way
Whitton	Kneller Rd	Near Warren Rd
Whitton	Nelson Rd	Near Whitton Waye
Teddington	Station Rd	Near station
Teddington	The Causeway	Near Broad St

Frequently asked questions

Read frequently asked questions about the e-scooter public hire trial.​