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The Council will make awards available from the COVID-19 Hardship Fund, which does not count as public funds, to Richmond residents whose income has been affected by COVID-19 and have no recourse to public funds.

The purpose of this scheme is to assist people during the COVID-19 emergency and the terms and duration of the scheme will be regularly reviewed.


The fund can help households by providing support with groceries in the form of supermarket vouchers.

You are eligible for support if:

  • You live in the Borough of Richmond upon Thames.
  • Due to COVID-19 your normal source of income has been disrupted.
  • You have no recourse / entitlement to benefits such as Universal Credit to provide you with income.
  • You are part of a couple and your partner has recourse to public funds, their financial situation will be considered before deciding upon an award.

Application process

Applications to the fund must be made through a Council recognised organisation with the authority to validate the applicant’s residency, status and the declaration of hardship.

Contact a recognised organisation

Citizens Advice Richmond 
Email - complete this form 
Call: 0808 278 7873

Lines are open 10am to 4pm, Monday to Friday; calls are charged at local rates

Citizens Advice Richmond offices are currently closed for drop-in advice and appointments.

Richmond Aid
Call: 020 8831 6070 or 020 3393 7011


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