How to pay a Penalty Charge Notice

Paying a PCN

If you receive a PCN it is your responsibility to ensure payment is made by the dates specified, to prevent further recovery action. For enquiries contact Customer Services on 020 8891 1411.

If the Parking Challenges team have contacted you asking for payment, please allow 24 hours for your payment option to be available online or by telephone.

Do not pay for the PCN if you wish to appeal, as the case will be closed on the grounds of liability being accepted, and no further correspondence will be responded to.

Online

Our online service is available 24 hours a day, 7 days a week.

Equalities Act 2010 - should you have a disability and require a reasonable adjustment to complete either making a payment or a challenge against a PCN, please call 020 8891 1411.

What you will need

Before you begin your online payment you will need to ensure you:

• Wait until the next working day, following the issue of the PCN;
• Know the Penalty Charge Notice number (as displayed on the ticket); and
• Have a valid credit or debit card to make payment (except Diners and American Express).

Make an online payment

By telephone

Our telephone payment service is available 24 hours a day, 7 days a week.

What you will need

Before you begin your telephone payment you will need to ensure you:

• Know the Penalty Charge Notice number (as displayed on the ticket); and
• Have a valid credit or debit card to make payment (except Diners and American Express).

To pay a PCN by telephone call 020 8045 1171.

By post

Alternatively if you do not have access to the internet you can send payment to Parking Services, P.O. Box 221, Twickenham, Middlesex TW1 3TL.

What you will need

Before you send your postal payment you will need to ensure you:

• Make crossed cheques or postal orders payable to 'LBRuT';
• Write the Penalty Charge Notice number (RTnnnnnnnn) and your address on the back of the cheque;
• Include the 'payment slip' from the Penalty Charge Notice/Notice to Owner/Charge Certificate;
• Do not send cash, bank notes or blank postal orders as responsibility cannot be taken for loss
• Include a stamped self-addressed envelope if you require a receipt.

Instalments

To be considered for instalment payments, you must be on an active debt management plan with a recognised agency, and provide documented evidence.

Instalment arrangements are only available after the issue of a Notice To Owner (or Enforcement Notice). Arrangements cannot be made for the 50% discounted fine amount as this is intended as an incentive to pay early.

For more information contact Parking Services.