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Parts of Richmond are at risk of flooding from the rivers Crane, Beverley Brook and the River Thames.

Be prepared

You can find out if your property is in a flood zone by checking on the Environment Agency's flood pages. If you are in a flood zone you can register to receive flood warnings via their website, or telephone Floodline on 0345 988 1188 (24 hours).

In all circumstances, when a major incident occurs in the borough, your first action should be to contact the Emergency Services by telephoning 999.

Our own 24 hour Emergency Control can be contacted on 020 8871 7490.

Flood Warning Direct

The Environment Agency provides a free flood warning service to those felt to be at risk of fluvial (e.g. flooding from rivers and brooks) or tidal flooding.

Once registered, you will receive these warnings by phone, email or text message if your home or business is at risk of flooding. To sign up for this service, go to the Environment Agency’s Flood Warning Direct pages.

You can obtain up to date flooding information in your area via the Environment Agency's flood pages or by calling Floodline on 0345 9881 188 (24/7).

Flooding and insurance

It is essential that you have suitable insurance. The Association of British Insurers (ABI) provide useful flood insurance guidance for your home.

This page also has a useful document if flooding has already occurred, outlining what to expect from your insurer and the insurance recovery process.

We are unable to dispose of flood damaged/contaminated products. Removal must be arranged through your insurance company. Make sure you keep a record of all items for disposal.

Flood mapping

Using historical flood data the Environment Agency have produced maps that show Flood Zones within the borough.

Many of these zones now benefit from flood defences such as the Thames Barrier, raised embankments, weirs and sluices.

Read more about flood zones, and find out if your property falls within a flood zone.

Report instances of flooding

We are carrying out a data collection exercise to gather information on flooding. An online survey has been set up to help us work with other authorities and agencies to prepare for and manage future flood risks in the borough. 

Find out more


We prioritise those areas most at risk. If you are not in a high risk area, you should also consider measures that you can take in advance to prepare for any flooding.

You will be able to buy sandbags from your local builders merchant or DIY store, but they can be heavy and difficult to store. Plastic sacking filled with soil or sand, growbags, or specific flood protection products are recommended alternatives. The National Flood Forum 'Blue Pages' lists suppliers and manufacturers of flood defence products.

In a flooding emergency, we will prioritise delivering sandbags to vulnerable residents.

Blocked drain, culvert or gully

If the drain or culvert or gully is located on your own property, it is your responsibility to clear it.

If it is located on a red route road then it is the responsibility of Transport for London: contact TfL on 0343 222 1234 and dial option 5.

If it is on any other road it is our responsibility. You can report blocked drains and gullies online.

Flood and Coastal Resilience Innovation Programme (Defra\EA)

Working in partnership with Wildfowl & Wetlands Trust and Friends of Barnes Common, we submitted a bid for funding through the Environment Agency’s Flood and Coastal Resilience Innovation Programme. Our bid focused on the Beverley Brook catchment in Richmond which covers the area from Richmond Park to north Barnes. At the end of March 2021, the Council was informed our bid was successful and Richmond is one of 25 areas across England to receive approximately £6 million of funding from Defra and the EA to deliver innovative flood resilience projects over six years.

These projects must demonstrate how practical and innovative actions can work to improve the resilience of communities to flooding. The aims of this project are to improve community resilience to flood risk and climate change, and the project partnership aims to work collaboratively and cooperatively with various stakeholders, including the Environment Agency, Thames Water, South East Rivers Trust and the Beverley Brook Catchment Partnership. The project partners will also work with and alongside local communities to create projects which work for residents and visitors, providing multiple benefits. We will achieve these aims by retrofitting Sustainable Drainage Systems (SuDS), introducing Natural Flood Management (NFM) schemes (such as wetlands to increase amenity and improve water quality) and Nature Based Solutions (NBS) to improve the biodiversity of the locations selected. We will use Integrated Water Management (IWM) (solutions to collaborate with stakeholders on improving community resilience to flood risk and climate change).

This project aims to deliver innovation, build resilience to flood risk and climate change working with local communities to do so. This project aims to deliver change with people, innovation, education, and evidence building at the core. The project aspires to achieve the following outcomes:

  • Disconnection of hard urban surfaces from the sewer network
  • Monitoring the impact of the project through technology and Citizen Science
  • Provide new evidence of the benefits of adopting an NBS approach to surface water management
  • Quantifying cost effectiveness analysis of NBS/IWM vs traditional surface water drainage solutions
  • SuDS retrofits in buildings, for example in schools, council properties and community buildings
  • The Vine Road Recreation Ground project including SuDS and rainwater harvesting, a community learning centre and social hub
  • Creating a model of innovative and sustainable community participation

Latest update

The project is currently under way with the initial modelling, data collection, stakeholder engagement and initial scheme identification all progressing. The Communication Strategy and Engagement Plan are in the process of development, both documents will define how and when the community and its residents are engaged and kept informed of progress. An outline business case is scheduled for submission to the Environment Agency by the end of April 2022 for their approval and further information on the project will be forthcoming in due course.

Find out more information about the Council’s Climate Emergency.

More information on Defra project selection can be found on the GOV.UK website.

You can find more information on this project with our partners below:

Further advice

Updated: 05 July 2022

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