Debt Fairness Charter
People may owe money to us for several reasons. For example:
- Unpaid Council Tax
- Fines
- Fees
- Benefit overpayments
- Parking
- Commercial rents or business rates
We have a duty to recover outstanding debts. We make sure our processes are fair to everyone, particularly in the current economic climate.
Our Debt Fairness Charter sets out how people who owe personal debt to us should be treated. The charter forms part of our Debt Management policy.
If you owe a debt to us, the charter aims to help you understand our responsibility for collecting it from you in a fair way. We aim to provide you with guidance and support to help you repay.
The charter sets the tone for how all of our services should operate when dealing with our residents and businesses who owe us money and are struggling to pay.
Up to: Richmond Cost of Living Hub
Updated: 10 June 2025
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