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Single Point of Access for professionals

Please contact the Single Point of Access if you have any concerns about a child or young person.

Call 020 8547 5008, or complete the secure online referral form.

Make a referral

When to contact the Single Point of Access

The Single Point of Access is a multi-agency service managing referrals for the boroughs of Kingston and Richmond.

You should contact the Single Point of Access if you have concerns about:

  • A child’s development
  • Family issues that are affecting a child or young person
  • A child or young person who you suspect is being neglected or subject to physical, sexual or emotional abuse
  • How to support a family you are already working with, and need advice or information

Please bear in mind that:

  • It is important that you discuss with the child or young person and/or parent/carer your concerns and that you intend to contact the Single Point of Access.
  • All children and young people should be encouraged to share their concerns or worries with their parent/carer where it is safe to do so. However, some young people may be reluctant to share their worries with their parent/carers.

In some circumstances it may not be safe or appropriate to discuss your concerns with the parent or carer if you feel this will endanger or cause harm to the child/young person. Please contact us for advice.

Advice on services

We can offer you advice and information on services in the local area or you can make a referral to the following services via the Single Point of Access:

  • Early Help services
  • Child and Adolescent Mental Health services
  • Substance Misuse Treatment services
  • Social Care services


The SPA and its referral form are covered by the Achieving for Children privacy notice.

Updated: 20 May 2024

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