Single Point of Access support for parents and carers

If you need support, or wish to report a concern about a child, then you should contact the Single Point of Access.

If you would like advice or support contact us on 020 8547 5008.

Support services

We all need help from time to time and the Single Point of Access can provide you with information on local services, and services provided by Achieving for Children.

We can offer support and advice around:

  • Supporting your child to develop in their early years
  • Supporting your child to thrive and be healthy and active
  • Supporting your child to be ‘ready for school’
  • Supporting your child to achieve and enjoy at school
  • Supporting your young person through adolescence
  • Supporting children and young people who are experiencing poor emotional wellbeing and mental health issues
  • Supporting children and young people with substance misuse issues
  • Keeping your child safe from harm and abuse
  • Supporting you in your parenting role

How to contact us

  • Call us on 020 8547 5008 during office hours.
  • Call the out of hours Duty Team (evenings and weekends) on 020 8744 2442.
  • Report your concerns online.

We will ask you for your name, address, details of the child and the concerns you have. These are to help us make further enquiries and to contact you again if necessary.

If your child has been referred to the Single Point of Access by someone else in most circumstances you should be made aware of this. We may contact you directly for further information and we will notify you of the decision, advice or action taken.

In an emergency

If you think a child is in immediate danger you should call 999.

If you need to speak to someone urgently outside of office hours, please call the Duty Social Worker 020 8744 2442.

Report a concern online

This information is for anyone concerned about the welfare of a child. Professionals should make a referral to the Single Point of Access.

You will need

When calling us, or completing the form, you will be asked for:

  • Your name
  • Your address
  • Details of the child
  • Your concerns

These details are to help us make further enquiries and to contact you again if necessary.

Please include as much information as possible, this helps us make an informed decision and speeds up our response to the needs you've identified.

Your details will be treated confidentially and will not be disclosed to members of the family in question without your consent.

Report a concern

Updated: 7 December 2017