Instructions for online applicants

Completing online

Before completing an online application form please check the relevant web page for details about the licence type you are applying for to ensure that this is the licence you require and to check on any local requirements that the London Borough of Richmond upon Thames may have.

Upload of attachments

Where an application form requires it, attachments can be uploaded to the application. Only three attachments can be accepted with each application.  If additional attachments are needed this point must be made with the original application submission and any additional attachments sent under separate cover must be suitably identified.  The application will not be deemed complete until all submissions are received.  It is the applicant’s responsibility to ensure that all necessary supporting documentation is available.  Where large files are to be submitted they should be merged into a zipped document to enable easier handling.

Payment of fees

Payment can be made online using a credit/debit card or by cheque. Please send cheques to the Licensing Team, 2nd Floor Civic Centre, 44 York Street, Twickenham TW1 3BZ. Make sure that your cheque is made payable to LBRUT and write your Application Reference number on the back. You will be notified once your cheque has been received. Your application will not be checked for completeness until payment has been received.

Checking for completeness

Once your application has been submitted and any fees have been received your application will be checked for completeness. Once your application has been identified as complete the application process will start the following day. You will be contacted by email or post confirming this.

Contact the Licensing Team

If you have any questions or comments please contact Licensing


2nd Floor
Civic Centre
44 York Street

Telephone: 020 8831 6455
Fax: 020 8891 7713

Updated: 12 January 2018