Report a missed collection

Use this form to report a missed recycling, garden or household waste collection.

Before you start

Make sure:

  • Your waste and recycling was placed in the correct location/container/sack by 6am.
  • There isn't a tag on your waste or recycling to tell you why it was not collected.
  • It's after 3.30pm on the day of the collection or the rest of the street has been collected.
  • You know the correct collection day for your property.
  • You have read all the guidance for:

What happens next

Once reported we will return to your property and collect the missed items within 2 working days.

If you have an on-going problem with collections at your property please let us know.

Start my report

Short – this form shouldn’t take long to complete

Updated: 13 December 2017