Report a missed collection

Use this form to report a missed recycling or household waste collection.

Before you start

Make sure:

• Your waste and recycling was placed in the correct location/container/sack by 6am
• There isn't a tag on your waste or recycling to tell you why it was not collected
• It's after 4pm on the day of the collection or the rest of the street has been collected
• You know the correct collection day for your property
• You have read all the guidance for:
  • House and flat collections
  • Garden recycling

Missed collections can only be reported within two working days of the collection date.

Yellow tag - garden waste

If there is a yellow tag on your garden bin then you should check the guidance about why your garden bin was not collected, and should not report a missed collection.

What happens next

Once reported we will return to your property and collect the missed items within two working days.

If you have an on-going problem with collections at your property please let us know.

Start my report

Short – this form shouldn’t take long to complete