Hoardings going up as Civic Centre decarbonisation and revamp begins

Big improvements are about to begin at Twickenham Civic Centre, with a major project to modernise and decarbonise the building – helping to make it greener, more efficient, and better equipped to serve residents for years to come.

From Monday 8 September, site hoardings will be installed outside the Civic Centre to allow works to take place safely. All council services, including the Customer Contact Centre, will remain open and accessible throughout the project.

Work will commence in the Stable Block as part of the first phase of works with works to the Civic Centre commencing in spring next year.

The improvements are part of the Council’s long-term investment in Twickenham, and will include:

• Greener buildings – removing the gas boiler, installing LED lighting and cutting energy use to help meet the Council’s carbon neutral 2030 target.
• Better spaces – creating modern, welcoming offices and customer areas, with Citizens Advice Richmond and a new Voluntary and Community Sector hub moving in.
• Value for money – bringing more services under one roof, reducing running costs, and creating opportunities to generate income from underused buildings and new office space.

The investment is part of Richmond Council’s commitment to staying in Twickenham, supporting local organisations, and delivering a greener, more efficient Civic Centre for staff, residents and the wider community.

We will continue to keep residents updated as the project progresses.