Final phase of EV charging point transfer to begin this month

char.gy Ltd has been appointed as the new operator of many lamp post charging points in Richmond. It takes over from ubitricity through a phased rollout which started in July 2024. 

We have more than 1,150 electric vehicle charging points across the borough, including 337 lamp post charging points which have been operated by ubitricity under contract with Siemens. The technology of these charge points is open access and designed to be transferable between operators.

Phases one and two involved transferring 248 chargepoints. The final transfer phase of 89 sites will commence from 26 November.

char.gy operatives will attend each of the chargers to replace the payment QR code and signage, and ensure all systems are operational. Works are programmed across two weeks, but some sites may take longer if issues arise on transfer. We will work with char.gy to resolve any issues as soon as possible.

The charge points themselves will not change, and there will be no changes to the charging process other than payments now being made to char.gy instead of ubitricity via the new QR code provided. 

Find out about how to safely scan a QR code and avoid phishing.

The pay-as-you-go price of electricity at each of the charge points will be at a night rate of 39p per kWh between midnight and 7am and a day rate of 59p per kWh between 7am and midnight. The previous contract pricing was set several years ago and was considerably lower than the average price for charging in London at the time, but it no longer reflects current energy costs.

All live sites can be found on ZapMap. These also include more than 650 chargepoints which will remain under direct contract with ubitricity, which are not included in the transfer arrangements. 

Support

If you have any issues using a char.gy point, visit the online Help Centre for more information.

If you have any immediate issues whilst at a charge point, call char.gy's 24/7 support line on 0800 086 9606 and select option 1. 

If you have any issues with your account or any general queries, email support@char.gy or call 0800 086 9606 and select option 2 (between 9am and 5.30pm, Monday to Friday).