Social landlords on board as we launch new promise to residents

A new 'SHIP' has set sail towards a better future for social housing residents in Richmond upon Thames, with the launch of our new Social Housing Improvement Plan.

The plan was officially launched on Monday as key representatives of the borough’s main housing associations pledged five new commitments to their residents. 

The SHIP, which was developed in partnership by Richmond Council, housing associations and key partners in the voluntary and community sector and shaped by residents, sets a promise for improving standards of social housing across the borough. 

Councillor Jim Millard, Deputy Leader of the Council and Lead Member for Housing, said: “Driving investment in existing homes and communities is just as crucial as developing new properties and our vision with the SHIP is straightforward: put residents at the core of decision-making, ensure a reliable repairs service for well-maintained and safe homes which are affordable to heat, and build communities where people feel secure and valued. 

“As a Council without any of our own housing stock, we are limited in the direct improvements we can deliver ourselves but we have put mechanisms in place to monitor our housing providers’ performance, so this is our way of making a promise to our residents that we will do what we can to help. I’m delighted to have our housing partners here today to make their commitments to delivering better homes for people and get on-board with the SHIP.”

The Social Housing Improvement Plan is centred on five key commitments:

1. Putting the resident voice at the heart of decision-making
2. Improving repairs services
3. Tackling defects and disrepair
4. Investing in sustainable homes
5. Investing in safe and strong communities

The launch demonstrates our commitment to addressing the need for improvements in social housing services for tenants.

The event, which took place at Mortlake Hall, also brought together senior officers from the Council and the main housing associations with the borough’s Community Ambassadors, who are part of a Council-led programme to strengthen the connection between residents and their housing associations. The programme empowers residents to actively shape their communities by raising concerns, suggesting solutions, and leading local improvement projects.

Alison Inman OBE, Chair of Tpas said: “Tpas were delighted to support Richmond Council, and social housing tenants living across the borough, to develop the Community Ambassadors Project. This is a truly ground-breaking project that empowers tenants and helps local housing associations to improve their services. We are sure that other local authorities can learn from this approach.”

Learn more about the Social Housing Improvement Plan.