New hub strengthens support for Richmond residents facing homelessness

Support for Richmond residents facing homelessness has been strengthened with the official opening today of a new Homelessness Assessment Hub in Lavender Hill – a dedicated space offering short-term stays and intensive, coordinated support. 

Councillor Chris Varley, Lead Member for Housing at Richmond Council, said: “This hub is about responding proactively – not just providing a bed for the night, but giving people the stability, dignity and practical support they need to rebuild their lives.” 

The 11-bed hub, officially opened this morning, provides stays of up to 28 days and brings specialist services together under one roof, including support with mental health, recovery, financial wellbeing, employment, social care, and long-term housing options. 

The facility comes at a time of sustained pressure on homelessness services across London, with boroughs seeing growing demand, driven by rising housing costs and wider economic pressures. “This new hub strengthens our borough’s ability to provide structured assessment and tailored support at the point residents need it most,” added Councillor Varley. 

By co-locating services, it removes the need for residents to navigate multiple agencies during a crisis, making it simpler to access help and take the next step towards stable, long-term housing. 

Speaking at the opening, Gary Clements, Assessment Hub Manager, said: “Our goal is to create a space where residents feel supported and empowered – ensuring everyone who comes through our doors leaves with a clear plan and the right tools to move forward. 

“The Assessment Hub combines practical support with compassionate care, ensuring that residents receive tailored assistance to meet their needs. Together with our partners, we are committed to fostering resilience and promoting positive outcomes for all.” 

The £2.5m project has been jointly funded by Richmond and Wandsworth Councils, alongside government investment. Access to the hub is by referral through council homelessness and outreach services, ensuring places are prioritised for residents who will benefit most. 

Councillor Varley added: “We’re committed to preventing homelessness wherever possible – and when residents do reach crisis point, ensuring the right support is there at the right time to help them move forward. This is a real step, among many, in building the foundations for a fairer borough.”