London Taxicard provides subsidised door-to-door transport in licensed black taxis and private hire vehicles for people with mobility problems.
Please read the guidance for temporary changes for the permitted use of the Taxicard during COVID-19.
Please note - Customers using taxis and private hire vehicles should also use a face covering for the duration of all journeys.
Who it is for
The scheme is available to permanent residents of the Borough who are:
- Blind; or
- Have long term, severe mobility difficulties; and
- Have difficulty in using public transport
How it works
If you are approved to become a scheme member, you will be sent a starter pack containing your Taxicard. You will first need to activate your Taxicard by following the instructions within the starter pack.
Once activated, you can book taxis online via Computer Cab (ComCab) or by telephoning the number on the back of the card. You can also hail a Computer Cab taxi in the street or from a rank. Taxicard members booking online can track the progress of the booking via their ComCab account.
The scheme year runs from 1 April until 31 March. Scheme members are allocated an annual trip allowance of 104 trips, per year, on 1 April each year. If you are joining the scheme part way through the scheme year, your trip allocation for your first year will be calculated pro rata by London Councils. Thereafter you will receive 104 trips on the 1 April each year. Unused trips from the previous scheme year are not carried over.
Journeys are paid for partly by us and partly by you, the Taxicard member.
For each journey you always pay the first £2.50, and the Council pays up to £8.50 (the Single Subsidy). If the trip cost exceeds £11.00 (your £2.50, plus our contribution of £8.50), then you must pay any costs above £11.00.
Visit London Councils website for more information on fares and payments.
Double swiping allows Taxicard members to swipe their cards twice during a journey instead of once. This means that they can use two trips and two subsidies. This allows people to choose whether to take fewer longer trips or more shorter trips.
For example, for a single trip members pay a minimum fare of £2.50, and the maximum trip subsidy is £8.50. If you use a double swipe, you pay £5.00 and have a maximum trip subsidy of £17.00. Please note: The driver is not allowed to swipe your card more than twice.
Find more information on the London Councils website.
Maximum Fare Guarantee
The cost for any journey is based on a maximum fare guarantee. When you make a booking you will be given a maximum fare for that journey based on a price per mile. At the end of the journey, if the fare on the meter is lower than the maximum fare quoted then your contribution will be based on the metered fare. If the fare on the meter is higher than the maximum fare quoted, you will be charged the maximum fare quoted when you booked.
How to apply
To make an application download our Taxicard application pack. (You can also read our Personal Information Policy).
If you have any questions about the form, need help completing or if you would like a hard copy sent to you please call 020 8831 6312 or email AccessibleTransport@richmond.gov.uk.
Please return the completed application form with all the relevant documents to:
Supported Travel Team
44 York Street
Make sure you use the correct postage when sending in your application so it is not delayed. If you are unsure how much postage you require, have your envelope weighed at a Post Office.
If posting documentation please only send copies of the required proofs, not originals. If you send originals you will be responsible for collecting them from us.
For more information about the type of proofs we accept visit application checklist.
If you are turned down for the scheme, you have a right to appeal. The appeals procedure(pdf, 68KB) outlines the two stages of appeal.
In a stage one appeal you are invited to provide further medical evidence and an appeal statement to explain why you believe yourself to be eligible for the scheme. If unsuccessful at stage one appeal, the refusal letter will offer you the option to progress your appeal in writing to the Assistant Director of Resources should you feel that any issues remain that have not been addressed previously at the Stage 1 appeal.
What happens next
We will contact you within 10 working days about your application and either:
- tell you your application has been successful. In this case, you will be sent a London Taxicard membership pack;
- ask you to attend a Mobility Assessment; or
- ask for further documentation.
Updated: 15 October 2020