We want to make sure you can get information about our services that you can understand. We can provide information which you need in different formats e.g Braille, large print, audio tape or electronic format (by email or CD).
If you need to understand a document in another language we can provide an interpreter in the first instance, over the telephone or face to face. We can also provide translations where a clear need is demonstrated.
If you need someone to sign for you (British Sign Language) we can arrange this, but because of the national shortage of sign language interpreters it could take up to three weeks.
If you speak very little English, or no English at all, you can visit one of the reception areas listed below during office hours. We will arrange a telephone interpreting service to help you straight away, and someone to talk to you in your own language if you need it. You may have to wait or come back for someone to talk to you in your language, but the reception staff will provide information to you about this.
If you know which of our services you need, you can get access to translation, interpreting, BSL interpreting, large print, electronic format, Braille or audio tape transcription by contacting them direct. You can ring, email, fax, write or visit in person. Find the contact details of the service you need in the Services A to Z or ring our switchboard on 020 8891 1411.
You can get information about our services and access to telephone interpreting at these Reception areas:
You can also get information about Social Services and access to telephone interpreting at the Social Services Reception area at 42 York Street, Twickenham.
If you have a problem accessing a translation and interpreting service for a council service then you need to contact Customer Services on 020 8891 1411.
Updated: 2 November 2017